Cabana Towel Terry Crewneck - Seacoast Sunrise Stripe

Last updated: September 4, 2026

At FARROWA, we strive to ensure you are completely satisfied with your shopping experience. If you are not fully happy with your purchase, we offer a straightforward return process. We accept eligible returns within 30 calendar days from the date of delivery.

1. Return Eligibility Criteria

To qualify for a valid return, the items must meet the following criteria:

• Must be unused, unworn, unwashed, and in its original condition;

• Must include all original packaging, tags, manuals, and accessories;

• Must be accompanied by a valid order number or receipt proof.

Note: Trying on apparel solely to check sizing is acceptable as long as the item remains clean, undamaged, and retains all original security tags.

2. How to Request a Return

1. Send an email to hallo@farrowa.com within 30 calendar days after delivery. Please provide your order number, the specific item(s) you wish to return, the reason, and clear photos/videos if the item arrived damaged or defective.

2. Our support team will review your request and, upon approval, provide you with dedicated return instructions along with the correct designated return address.

3. Pack the item securely and ship it back to us within 14 calendar days of receiving approval. Please retain your parcel's tracking number for verification.

Important: Do NOT send return items to our registered business address or the sender address on the original shipping label without prior written authorization from our team. Unauthorized returns may not be accepted.

3. Shipping Costs for Returns

• Merchant Error or Defective Items: If the product arrived damaged, defective, or incorrect due to our error, FARROWA will cover all reasonable return shipping costs. We will provide a pre-paid return label or arrange a suitable solution.

• Customer Preference Returns: For change of mind, incorrect size/color choice, or general dissatisfaction, the customer will be responsible for covering the return shipping costs. We recommend using a trackable shipping service.

• Restocking Fees: FARROWA does not charge any restocking fees on approved returns.

4. Damaged, Faulty, or Incorrect Orders

Please inspect your parcel upon arrival. If your item is faulty, damaged, or different from what you ordered, contact us immediately at hallo@farrowa.com within the 30-day window. Include clear visual evidence (photos or videos) of the item, shipping label, and packaging. Verified claims will be offered a free replacement or full refund.

5. Non-Returnable Products

The following categories are non-returnable unless they arrived defective or faulty:

• Gift cards;

• Custom-made, personalized, or modified items;

• Products explicitly tagged as "Final Sale" prior to checkout;

• Unsealed hygiene-sensitive items, personal hygiene products, or intimate apparel;

• Items returned with missing original tags or signs of obvious usage/washing.

6. Product Exchanges

Due to fast-moving inventory, we do not perform direct automatic exchanges for preference changes. The fastest way to get a different item or size is to complete a standard return for your original item and place a separate new order.

7. Cancellations and Modifications

If you need to adjust or cancel an order, contact us immediately after purchase. While we will do our best to assist, we cannot guarantee cancellations or changes once order processing or fulfillment has begun. If your parcel has already shipped, it must be handled according to our standard return policy.

8. Refund Processing Time

Once your return is received and verified by our quality control team, we will send an email confirmation. Upon approval, your refund will be automatically issued back to your original payment method within 10 business days.

Please note that standard outbound delivery fees (if any were paid) are non-refundable unless the return is due to our error. Depending on your financial institution, extra time may be required for the funds to reflect in your account. If you have not received your credit within 15 business days after approval, please contact us.

9. Contact Us

For any return requests, inquiries, or complaints regarding this policy, please reach out to our team:

FARROWA Customer Support

Email: hallo@farrowa.com

Phone: +44 7894 633201

Business Address: The Millfields, Plymouth, PL1 3JX, United Kingdom

Website: https://farrowa.com

Last updated: September 4, 2026

This Shipping Policy details the logistics and delivery procedures for orders placed on https://farrowa.com.

1. Delivery Destinations

FARROWA provides shipping services to the United Kingdom and additional international destinations supported at our online checkout. Please enter your complete delivery address during checkout to verify service availability for your location.

2. Shipping Rates and Charges

• Free Standard Shipping: We offer free standard shipping on all accepted orders placed through our checkout with no minimum purchase requirement.

• Customs and Import Taxes: International deliveries may be subject to local import duties, taxes, or customs clearance fees assessed by destination authorities. These extra fees are not collected or charged by FARROWA and are the responsibility of the recipient unless explicitly stated otherwise at checkout.

• No Hidden Fees: We do not apply separate packaging, handling, or remote area surcharges to accepted checkout orders.

3. Order Processing Timeline

• Processing Time: 1–3 business days.

• Business Days: Monday through Friday (excluding UK public holidays).

Processing time represents the window required to verify payment, perform quality checks, and pack your order before hand-off to the shipping carrier. You will receive an update if any item requires extra processing or address verification.

4. Estimated Transit and Delivery Schedule

• Standard Shipping Transit Time: 7–15 business days after dispatch.

• Estimated Total Delivery Time: 8–18 business days from payment confirmation.

Please note: Delivery estimates are provided in good faith. Transit times may occasionally be extended due to local customs holds, severe weather events, peak holiday logistics, or inaccurate delivery address details.

5. Order Tracking and Shipments

Once your order is dispatched, a shipping confirmation email containing your parcel tracking details will be sent automatically.

• Tracking Updates: Carrier tracking information may take up to 24–48 hours to reflect active updates after dispatch.

• Multiple Item Orders: Orders containing multiple items may occasionally be split into separate shipments to speed up delivery. You will not incur any additional shipping charges if your order is fulfilled in multiple parcels.

6. Customer Responsibility for Delivery Information

To ensure smooth delivery, customers are responsible for providing complete and accurate recipient details, including full street address, apartment/unit numbers, postal code, phone number, and email.

If you identify an error in your shipping details, please contact us immediately. While we will make every effort to update your information, address modifications cannot be guaranteed once order processing or dispatch has commenced.

7. Customs Clearance

Cross-border shipments are subject to inspection by destination customs agencies. FARROWA has no control over customs clearance schedules or local government import charges. If a shipment is refused or returned due to unpaid import taxes, the parcel will be processed under our Return and Refund Policy once received back at our facility.

8. Lost, Delayed, or Missing Packages

• In-Transit Delays: If your tracking status has not updated for an extended period or exceeds the estimated delivery timeframe, please contact our support team with your order number.

• Marked as Delivered but Missing: If your tracking indicates the parcel was delivered but you have not received it, please check around your property, verify with neighbors or building management, and review any carrier delivery notices. Reach out to us promptly so we can initiate a carrier inquiry.

9. Damaged or Incorrect Goods Upon Arrival

If your order arrives damaged or incorrect, please retain all original packaging and notify us within 30 days of delivery. Send your order number along with clear photos of the shipping label, damaged item, and packaging to hallo@farrowa.com for a swift resolution or replacement.

10. Contact Information

If you have questions regarding your order shipment or tracking status, please contact us:

FARROWA Customer Support

Email: hallo@farrowa.com

Phone: +44 7894 633201

Business Address: The Millfields, Plymouth, PL1 3JX, United Kingdom

Website: https://farrowa.com