Terms of service

Terms of Service

Last updated: September 18, 2026

Welcome to FARROWA. These Terms of Service (“Terms”) govern your access to and use of https://farrowa.com, including the online purchasing functions, content, products, and services offered through our store, collectively referred to as the “Services.”

Throughout these Terms, “FARROWA,” “we,” “us,” and “our” refer to FARROWA.

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer and sell our products.

By using our website or placing an order, you agree to these Terms and the applicable store policies referenced below. If you do not agree, you should discontinue use of the Services.

Nothing in these Terms limits or excludes statutory consumer rights or liabilities that cannot legally be limited or excluded.

1. General Conditions and Account Eligibility

By placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you allow a minor under your care to use our website, you are responsible for supervising that use where permitted by applicable law.

You agree to provide current, complete, and accurate billing, shipping, contact, and payment information when creating an account or placing an order.

You are responsible for keeping your account credentials confidential and taking reasonable precautions to prevent unauthorized access. Please contact us promptly if you believe your account has been accessed without authorization.

We may restrict access where reasonably necessary to protect our website, customers, or business from fraud, misuse, unlawful activity, or security threats.

2. Store Policies

Purchases and use of our Services are also subject to the applicable policies and information published on our website, including:

  • Shipping Policy;

  • Return & Refund Policy;

  • Privacy Policy; and

  • Purchasing or payment information displayed during checkout.

Our Privacy Policy explains how we handle personal information.

If these Terms conflict with a subject-specific store policy, that policy will apply to the relevant matter, subject to mandatory applicable law.

3. Product Information

We make reasonable efforts to keep product descriptions, dimensions, materials, features, sizing information, care instructions, availability, prices, and photographs accurate and up to date.

Visual Representation

We aim to display product colors, textures, and other characteristics accurately. Appearance may vary slightly because of screen settings, lighting, photography, material variations, or reasonable manufacturing differences.

These variations do not remove your rights if a product is faulty or materially different from its description.

Measurements and Sizing

Unless expressly stated otherwise, measurements and sizing information are reasonable approximations. Please review available size guides and product specifications before ordering.

Availability

Product availability may change. If an ordered product becomes unavailable, we will contact you about an appropriate alternative or cancel and refund the affected item.

We will not substitute a different product without your agreement.

4. Pricing, Currency, Taxes, and Checkout

Prices are displayed in the currency shown on our website or during checkout.

Before you complete your purchase, checkout will display the product price, applicable taxes, and any other required charges collected by FARROWA.

Free Standard Shipping

We currently provide free standard shipping on all accepted orders to the United States, United Kingdom, Australia, and Canada, with no minimum purchase requirement.

We do not charge separate packaging, handling, or remote-area surcharges on orders covered by this free standard shipping service.

International shipments may be subject to customs duties, import taxes, or other charges imposed by destination authorities. Where these charges are not collected during checkout, they may be payable by the recipient in accordance with applicable law.

Please refer to our Shipping Policy for details.

Price Changes and Errors

Price changes apply prospectively and do not change the confirmed price of an accepted order, except where correction is legally permitted.

If we identify an incorrect price, description, or other material listing information before accepting an order, we may contact you with the corrected information and ask whether you wish to proceed, or cancel the affected order.

If payment has already been collected for an order or item we cancel, we will refund the applicable amount to the original payment method.

5. Order Placement and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of your order request. It does not, by itself, constitute acceptance.

We accept your order when we send confirmation that the goods have been dispatched, unless we expressly confirm acceptance earlier.

Before acceptance, we may decline or cancel an order for legitimate reasons, including:

  • Product unavailability;

  • Payment failure or inability to verify payment;

  • Suspected fraud or unauthorized activity;

  • Security concerns;

  • Incorrect or incomplete delivery information;

  • Unsupported destinations or carrier restrictions;

  • Obvious pricing or listing errors; or

  • A material breach of these Terms.

Any cancellation after acceptance is subject to applicable law and your consumer rights.

If we cancel an order after receiving payment, we will refund the applicable amount to the original payment method.

6. Payment Processing

We accept the payment methods displayed during checkout.

You confirm that you are authorized to use the payment method provided.

Transactions may be processed through Shopify and authorized third-party payment providers. FARROWA does not ordinarily store complete payment-card numbers.

If payment authorization fails, is declined, appears unauthorized, or is reasonably suspected to involve fraud, we may suspend fulfillment while investigating or cancel the order where permitted by law.

7. Shipping and Delivery

Our Shipping Policy provides the full shipping terms.

Supported Destinations

We currently ship only to:

  • United States;

  • United Kingdom;

  • Australia; and

  • Canada.

Delivery remains subject to address, postal-code, carrier, and local restrictions. If a destination cannot be selected or no shipping service is available at checkout, we currently cannot deliver to that address.

Order Cut-Off Time

Our order cut-off time is 9:00 PM Pacific Time (Los Angeles), Monday through Friday, excluding UK public holidays.

The cut-off follows Los Angeles local time: Pacific Standard Time (PST) or Pacific Daylight Time (PDT), depending on the season. The time and day of the week for cut-off purposes are determined using Los Angeles local time.

Orders successfully placed and paid before the cut-off on an eligible processing day may begin processing that day.

Orders placed at or after the cut-off, on weekends, or during closures for UK public holidays normally begin processing on the next eligible processing day.

The cut-off does not guarantee same-day dispatch. Customer service hours are separate and are listed in Section 19.

Delivery Estimates

Our general delivery estimates are:

  • Order processing: 1–3 business days;

  • Standard transit after dispatch: 7–15 business days; and

  • Total estimated delivery: 8–18 business days.

These estimates are subject to successful payment authorization, any necessary order or address verification, and the order cut-off time.

For these timeframes, business days are Monday through Friday, excluding UK public holidays.

Delivery estimates are not guaranteed unless expressly stated otherwise. Customs inspections, carrier delays, severe weather, public holidays, peak demand, transportation disruptions, and incorrect delivery information may affect delivery.

Where available, tracking information will be provided after dispatch.

If an order is delayed, lost, or missing, please contact us so that we can investigate and provide an appropriate resolution in accordance with our policies and applicable law.

8. Returns, Cancellations, and Refunds

Our Return & Refund Policy applies to orders delivered to all four supported countries.

Return Window

We accept eligible returns for defective and non-defective products. Please contact us within 30 calendar days of delivery to request a return under our voluntary return policy.

This window does not limit statutory rights that may apply for a longer period.

Condition of Non-Defective Returns

For change-of-mind, sizing, color, or other preference returns, products should remain in new, unused condition.

Items must not have been worn for general use, washed, damaged, altered, or modified. Please include original tags, packaging, accessories, and other supplied components where reasonably applicable.

Reasonable inspection or trying on apparel to assess size or fit is permitted, provided the product remains clean, undamaged, unwashed, and suitable for resale.

These conditions do not prevent statutory claims concerning faulty, damaged, incorrect, or materially misdescribed goods.

Return Method and Labels

Returns are made by mail. We do not currently offer in-store returns or a designated drop-off return service.

Contact hallo@farrowa.com before mailing a return so that we can provide instructions and identify your parcel.

For ordinary non-defective returns, customers arrange the shipment, obtain the return label, and pay the return postage. We do not routinely include return labels in outgoing packages or provide prepaid labels for these returns.

The designated return address is:

FARROWA
The Millfields
Plymouth
PL1 3JX
United Kingdom

Unless we provide alternative instructions, returns from all supported countries are directed to this address. Returns from outside the United Kingdom may involve international postage costs.

Faulty, Damaged, or Incorrect Goods

We cover reasonable return shipping costs for faulty, damaged, materially misdescribed, or incorrect products as set out in our Return & Refund Policy and applicable law.

Depending on the circumstances, we may provide a prepaid label, reimburse reasonable postage, arrange another return method, or offer an appropriate remedy without requiring a return.

Restocking Fees and Exchanges

We do not charge restocking fees.

We do not offer direct exchanges for different sizes, colors, or products. To obtain a different item, return the eligible original product and place a separate order.

This does not affect replacement remedies available for faulty or incorrect goods.

Refund Processing

For eligible returns from all four supported countries, we will inspect the goods and issue the refund within 14 calendar days of receiving the return.

This period includes inspection and internal processing. Where applicable law requires an earlier refund or requires the period to begin upon receipt of evidence of return, we will follow that requirement.

Refunds are issued to the original payment method unless another method has been expressly agreed where legally permitted. Banks and payment providers may require additional time to credit the funds after we issue the refund.

Order Cancellation

Contact us promptly if you need to change or cancel an order. We will make reasonable efforts to help, but operational changes may no longer be possible once fulfillment or shipment is underway.

This does not restrict applicable statutory cancellation rights, including eligible UK consumers’ right to notify us of cancellation within 14 calendar days after receiving goods and return them within a further 14 calendar days.

Please review our Return & Refund Policy for eligibility restrictions, statutory cancellation rights, delivery-charge refunds, and complete return procedures.

9. User Submissions, Reviews, and Feedback

If you submit reviews, comments, photographs, videos, or other content, you confirm that you have the necessary rights to submit it.

For content you submit for public display, such as a product review, you grant FARROWA a non-exclusive, worldwide, royalty-free license to host, reproduce, display, and distribute that content in connection with the Services, subject to applicable law.

Private customer-service messages, return evidence, and personal documents are handled under our Privacy Policy. Providing them for support does not, by itself, authorize their use in public advertising.

You must not submit content that infringes intellectual property or privacy rights, is knowingly false or misleading, contains malicious code, or is unlawful, threatening, abusive, defamatory, or discriminatory.

We may moderate content where reasonably necessary. Nothing in these Terms prevents truthful reviews, complaints, or feedback.

10. Prohibited Uses

You must not use the Services to:

  • Engage in or assist unlawful activity;

  • Infringe intellectual property or privacy rights;

  • Provide knowingly false or deceptive information;

  • Transmit malware or harmful code;

  • Attempt unauthorized access to accounts, servers, or systems;

  • Interfere with website security or operation;

  • Collect others’ personal information without appropriate authorization;

  • Engage in abusive automated activity, spam, or malicious scraping;

  • Impersonate another person or organization; or

  • Otherwise misuse the Services.

We may suspend or terminate access where reasonably necessary in response to serious or repeated violations, subject to applicable law.

11. Intellectual Property

Unless otherwise stated, FARROWA’s original website content, text, graphics, layout, branding, logos, photographs, and other proprietary materials are owned by FARROWA or used with appropriate authorization.

Third-party intellectual property remains the property of its respective owners.

You may not reproduce, distribute, modify, or commercially exploit FARROWA-owned content without permission, except where permitted by applicable law.

12. Third-Party Services and Links

Our website may link to or integrate with third-party services, including payment providers, delivery tracking services, social media platforms, and analytics providers.

These services may operate under their own terms and privacy policies.

We do not control independent third-party websites. This does not exclude responsibilities or liabilities that we retain under applicable law, including obligations relating to your purchase from FARROWA.

13. Service Availability and Liability

We aim to keep our Services available, secure, and functioning properly, but cannot guarantee uninterrupted or error-free website access.

We may temporarily restrict access for maintenance, security, technical updates, or other reasonable operational needs.

To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable.

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Faulty, unsafe, or materially misdescribed goods where liability cannot be excluded;

  • Breach of mandatory consumer rights; or

  • Any other liability that cannot legally be excluded or restricted.

Website availability limitations do not remove our obligations relating to accepted orders.

14. Events Beyond Our Control

Events outside our reasonable control may delay performance. These may include severe weather, natural disasters, transport disruptions, customs delays, carrier disruption, government action, public emergencies, infrastructure failures, or industrial disputes.

If such an event materially affects an order, we will take reasonable steps to reduce its impact, communicate with affected customers, and provide an appropriate resolution.

This section does not remove any cancellation, refund, delivery, or other consumer rights that apply under mandatory law.

15. Changes to These Terms

We may update these Terms to reflect changes to our Services, operations, legal requirements, or security needs.

Updated Terms will be published on this page with a revised “Last updated” date.

Changes apply prospectively. Unless applicable law requires otherwise, an existing order remains governed by the Terms applicable when that order was accepted.

16. Governing Law

These Terms and contracts formed through our website are governed by the laws of England and Wales, without affecting mandatory consumer rights or protections available under the laws applicable to you.

Nothing in this section prevents you from exercising rights or accessing remedies available under mandatory consumer protection law.

17. Severability

If a provision is found unlawful, invalid, or unenforceable, it will be limited or treated as ineffective to the extent necessary under applicable law.

The remaining provisions will continue to apply.

18. Entire Agreement

These Terms, together with the applicable store policies and order information, govern your use of the Services and purchases from FARROWA, subject to applicable law.

Nothing in this section excludes information, representations, or rights that legally form part of your purchase contract.

Our failure to enforce a provision does not waive that provision or any other right.

19. Contact Information

FARROWA Customer Support

Email: hallo@farrowa.com

Phone: +44 7894 633201

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM UK local time (GMT or BST, depending on the season), excluding UK public holidays.

Order Cut-Off Time:
Monday–Friday, 9:00 PM Pacific Time (Los Angeles; PST or PDT, depending on the season), excluding UK public holidays.

Business Address:
The Millfields
Plymouth
PL1 3JX
United Kingdom

Website: https://farrowa.com