Last updated: September 4, 2026

Welcome to FARROWA. These Terms of Service (“Terms”) govern your access to and use of https://farrowa.com, including all online purchasing functions, content, products, and services offered through our store (collectively, the “Services”).

Throughout the site, the terms “FARROWA,” “we,” “us,” and “our” refer to FARROWA. Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products to you.

By visiting our site, creating an account, or purchasing something from us, you engage in our Services and agree to be bound by these Terms and any referenced store policies. If you do not agree with all terms herein, you should discontinue using our website.

1. General Conditions and Account Eligibility

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have authorized any minor dependents under your care to use this site.

You agree to provide current, complete, and accurate billing, shipping, and account details for all purchases. You are responsible for safeguarding your personal credentials and taking reasonable precautions to restrict unauthorized access to your account. Please notify us immediately of any security breaches or unauthorized account activity.

2. Integration with Store Policies

Your use of our Services is also governed by the following core policies, available across our website:

• Privacy Policy

• Return and Refund Policy

• Shipping and Delivery Details

• Accepted Payment Options

In the event of a conflict between these Terms and a specific store policy on a particular topic, the subject-specific policy will apply to the extent permitted by applicable law.

3. Product Specifications and Information

We make every effort to display the details, descriptions, dimensions, materials, pricing, and visual representations of our products as accurately as possible.

• Visual Variations: Colors, textures, and appearances may vary depending on lighting, display device settings, or natural manufacturing batches.

• Accuracy: Sizing guides, care instructions, and product measurements are provided as close approximations unless explicitly specified.

• Availability: Product stock is subject to real-time changes. Listing an item does not guarantee its availability until your order has been fully confirmed and dispatched.

4. Pricing, Currency, and Checkout

• Currency & Taxes: Prices are displayed in the applicable local currency. All product prices, applicable taxes, and required checkout costs will be clearly presented before you complete your purchase.

• Free Shipping: Standard shipping is provided free of charge on accepted checkout orders without minimum spend requirements. Any destination customs or import fees not collected at checkout remain subject to local regulations as outlined in our shipping guidance.

• Price Changes: We reserve the right to modify prices prospectively at any time without prior notice. Price adjustments will not affect orders that have already been confirmed and processed.

In the event that an item is listed with an inaccurate price or incorrect description due to an administrative or system error prior to order confirmation, FARROWA reserves the right to contact you with the corrected information or cancel the order for a full refund.

5. Order Acceptance and Fulfillment

Placing an order constitutes a purchasing request. An automated order confirmation email acknowledges receipt of your request but does not signify final acceptance. An order is formally accepted once the shipment is dispatched or formally confirmed.

We reserve the right to decline, cancel, or restrict any order for legitimate operational or security reasons, including but not limited to:

• Unavailability of stock;

• Unverified or failed payment transactions;

• Fraudulent activity or security alerts;

• Delivery address errors or carrier restrictions;

• Violations of our store terms or purchase limits.

If an order is canceled after payment processing, the exact charged amount will be promptly refunded back to the original payment method.

6. Payment Processing

We accept a variety of payment methods displayed during the checkout process. You confirm that you are the lawful owner or authorized user of the payment method provided.

Payment transactions are handled through Shopify and certified third-party payment gateways using encrypted security protocols. FARROWA does not store or store full payment card numbers. If authorization fails or is disputed, we reserve the right to suspend or cancel the fulfillment process.

7. Shipping and Handover Terms

• Processing: Orders are typically processed within 1 to 3 business days following payment authorization (excluding weekends and official UK public holidays).

• Transit: Standard delivery timeframe ranges between 7 to 15 business days after dispatch.

• Tracking: Delivery estimations are provided in good faith. Actual transit times may be subject to logistics delays, customs inspections, or weather disruptions beyond our control.

8. Returns, Exchanges, and Refund Timing

• Return Window: Eligible items may be returned within 30 calendar days following the delivery date.

• Conditions: Items must be unworn, unwashed, and returned in their original packaging with all tags attached. Returns require prior authorization from our support team.

• Shipping Fees: FARROWA covers return shipping costs for defective or wrong items. Customers are responsible for return shipping expenses on preference-based returns (e.g., change of mind, fit, or wrong color selection). We do not charge restocking fees on approved returns.

• Refund Processing: Approved refunds are returned to your original payment method within 10 business days of product inspection.

9. User Submissions and Reviews

When you post reviews, feedback, photos, or comments on our site, you grant FARROWA a non-exclusive, royalty-free, global license to host, display, and publish such materials for commercial and promotional operations. You warrant that your submitted content does not violate third-party intellectual property or contain unlawful, abusive, or malicious code. We reserve the right to remove non-compliant content.

10. Prohibited Uses

You are strictly prohibited from using our site or its content:

• For any unlawful purpose or to solicit others to perform illegal acts;

• To breach intellectual property rights, copyrights, or trademarks;

• To submit false, deceptive, or misleading information;

• To upload viruses, malware, or malicious software;

• To collect or track personal information of others without authorization;

• To scrape, spam, or interfere with website security features.

A violation of these rules may result in immediate termination of your access to our Services.

11. Intellectual Property

All intellectual property rights associated with FARROWA, including website layout, text, graphics, branding elements, and proprietary content, are owned by FARROWA or its licensors. Third-party trademarks remain the property of their respective owners. No content may be reproduced or duplicated without our prior written consent.

12. Third-Party Links

Our site may contain links or integrated functionalities operated by independent third parties (such as payment gateways or tracking providers). We are not liable for examining third-party content, policies, or practices.

13. Disclaimers and Limitations of Liability

We aim to keep our Services reliable and uninterrupted. However, we cannot guarantee error-free or uninterrupted operation at all times.

To the maximum extent allowed by law, FARROWA shall not be liable for indirect, incidental, or consequential damages arising from your use of the website or purchased products beyond the total purchase price paid for the product in question. Nothing in these Terms limits non-waivable statutory consumer rights.

14. Governing Law

These Terms and any individual agreements regarding the purchase of our products shall be governed by and construed in accordance with the laws of the United Kingdom, without prejudice to mandatory consumer protections applicable in your jurisdiction.

15. Contact Information

If you have questions, feedback, or inquiries regarding these Terms of Service, please reach out to us:

FARROWA Customer Support

Email: hallo@farrowa.com

Phone: +44 7894 633201

Business Address: The Millfields, Plymouth, PL1 3JX, United Kingdom

Website: https://farrowa.com