About FARROWA

Last updated: September 18, 2026

FARROWA is an online retailer offering a curated selection of apparel, accessories, and everyday lifestyle products for men and women.

Our goal is to make online shopping straightforward through clear product information, transparent pricing, secure checkout, understandable shipping and return policies, and accessible customer support.

We currently serve customers in the United States, United Kingdom, Australia, and Canada.

Our Products

We select products with a focus on practical design, style, useful features, and everyday value.

Our product pages provide descriptions, specifications, sizing information, materials, care guidance, available options, and availability where applicable.

Please review the relevant product information and size guides before placing an order.

Product Images

We make reasonable efforts to display product images, colors, textures, and other visual characteristics accurately.

Minor differences may occur because of photography, lighting, screen settings, material characteristics, or manufacturing variations. This does not affect your rights if a product is faulty or materially different from its description.

Third-Party Brands

Where third-party brand names appear, they identify the relevant product, manufacturer, or brand.

FARROWA does not claim to be the manufacturer, authorized partner, official distributor, or intellectual-property owner of a third-party brand unless that relationship is expressly and accurately stated.

Third-party trademarks and brand names remain the property of their respective owners.

Shipping and Fulfillment

Where We Ship

We currently ship only to:

• United States;

• United Kingdom;

• Australia; and

• Canada.

Delivery availability depends on your address and available carrier services. Please enter your complete shipping address at checkout to confirm availability.

Free Standard Shipping

We offer free standard shipping on all accepted orders, with no minimum purchase requirement.

International shipments may be subject to customs duties, import taxes, or other charges imposed by destination authorities, as explained in our Shipping Policy.

Processing and Delivery Estimates

Our typical timeframes are:

• Order processing: 1–3 business days;

• Standard transit: 7–15 business days after dispatch; and

• Estimated total delivery: 8–18 business days.

These estimates are subject to successful payment confirmation, any necessary order or address verification, and our order cut-off time.

For these timeframes, business days are Monday through Friday, excluding UK public holidays.

Order Cut-Off Time

Our order cut-off time is 9:00 PM Pacific Time (Los Angeles), Monday through Friday, excluding UK public holidays.

The cut-off follows Los Angeles local time: Pacific Standard Time (PST) or Pacific Daylight Time (PDT), depending on the season. The time and day of the week for cut-off purposes are determined using Los Angeles local time.

Orders successfully placed and paid before the cut-off on an eligible processing day may begin processing that day. Orders placed at or after the cut-off, on weekends, or during closures for UK public holidays normally begin processing on the next eligible processing day.

The cut-off does not guarantee same-day dispatch. Customer support hours are separate and are listed below.

Delivery estimates may be affected by carrier delays, customs processing, severe weather, public holidays, peak shopping periods, or transportation disruptions.

Please review our Shipping Policy for complete information about tracking, customs charges, delivery estimates, and delayed or missing shipments.

Returns and Refunds

We accept eligible returns for both defective and non-defective products under our Return & Refund Policy.

30-Day Return Window

Please contact us within 30 calendar days of delivery to request a return under our voluntary return policy.

For non-defective returns, products must remain in new, unused condition. Reasonable inspection or trying on apparel to check size or fit is permitted, provided the item remains clean, undamaged, unwashed, and suitable for resale.

These conditions and the voluntary return window do not restrict statutory rights relating to faulty, damaged, incorrect, or materially misdescribed goods.

Return Method and Shipping Costs

Returns are made by mail. Please contact hallo@farrowa.com before sending a parcel so that we can provide instructions and identify your return.

For change-of-mind, sizing, color, or other preference returns, customers arrange the return shipment, obtain the return label, and pay the return postage.

We do not routinely include return labels in outgoing packages or provide prepaid labels for these returns.

Unless we provide alternative instructions for your specific return, returns are sent to our designated address in the United Kingdom. Customers returning goods from other supported countries may incur international postage costs.

For faulty, damaged, materially misdescribed, or incorrect products, we cover reasonable return shipping costs as described in our Return & Refund Policy. We may provide a prepaid label, reimburse reasonable postage, arrange another return method, or offer an appropriate resolution without requiring a return.

We do not charge restocking fees.

Exchanges

We do not offer direct exchanges for different sizes, colors, or products. If you want a different item, please return the eligible original product and place a separate order.

This does not affect replacement remedies available for faulty or incorrect goods.

Refund Processing

For eligible returns from all four supported countries, we will inspect the goods and issue the refund within 14 calendar days of receiving the return.

This period includes inspection and internal processing. Where applicable law requires an earlier refund or requires the period to begin upon receipt of evidence of return, we will follow that requirement.

Refunds are issued to the original payment method unless another method has been expressly agreed where legally permitted.

Your bank or payment provider may require additional time to credit the funds after we issue the refund.

Please review our Return & Refund Policy for complete eligibility requirements, product restrictions, statutory cancellation rights, return instructions, and refund terms.

Our Ecommerce Platform

Our online store uses the Shopify ecommerce platform, which provides technology and infrastructure for our storefront and checkout.

FARROWA remains responsible for customer-facing matters relating to orders placed through our website, including:

• Product information;

• Order processing and fulfillment;

• Shipping arrangements;

• Customer communications;

• Eligible returns;

• Refund processing; and

• Customer support.

Payment providers, logistics partners, carriers, and other service providers may assist with operational functions. You can contact FARROWA directly about your order.

Payment Security

Payments are processed through Shopify and authorized payment providers using secure payment technologies.

FARROWA does not ordinarily store complete payment-card numbers.

Please do not send full card numbers, CVV codes, banking passwords, account passwords, or verification codes by email.

Information about the payment methods available for your purchase is displayed at checkout. Our Privacy Policy explains how personal information is handled.

Customer Support

We can assist with product questions, order status, shipping and tracking, returns, refunds, payment questions, privacy requests, and general store inquiries.

Our customer support hours are:

• Monday–Friday: 9:00 AM–5:00 PM UK local time;

• Saturday and Sunday: Closed; and

• UK public holidays: Closed.

UK local time means GMT or BST, depending on the season.

Messages received outside support hours will normally be reviewed on the next business day.

Customer support hours are separate from our 9:00 PM Pacific Time order cut-off.

Contact Information

FARROWA Customer Support

Website: https://farrowa.com

Email: hallo@farrowa.com

Phone: +44 7894 633201

Business and Designated Return Address:
The Millfields
Plymouth
PL1 3JX
United Kingdom

Please contact us before mailing a return.

For help with your purchase or a general inquiry, use the details above or visit our Contact Us page.

Our Commitment

We aim to provide clear product information, transparent purchasing conditions, consistent store policies, and accessible support throughout your shopping experience.

Please review our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service for full details about shopping with FARROWA.