Last updated: September 4, 2026

FARROWA is an online retailer offering a curated selection of apparel, accessories, and daily lifestyle products for men and women.

Our core mission is to make online shopping reliable, straightforward, and transparent. We achieve this by providing accurate product details, transparent pricing, secure checkout encryption, clear shipping and return guidelines, and accessible customer support.

Our Products

We carefully select products with a focus on practical design, style, quality materials, and everyday value.

• Product Transparency: Detailed specifications, sizing charts, fabric details, care instructions, and stock status are displayed on each product page. We encourage customers to review these details prior to ordering.

• Visual Representation: We take great care to display product photos and colors accurately. However, minor variations may occur due to photography lighting, monitor displays, or manufacturing batches.

• Brand Authenticity: Where a product is produced by a third-party brand, the relevant brand name is clearly attributed on the product page. FARROWA does not claim ownership or manufacturing rights of third-party goods unless explicitly specified.

Shipping & Fulfillment

• Processing Time: Orders placed via https://farrowa.com are typically processed and packed within 1–3 business days following payment authorization.

• Free Standard Delivery: We provide free standard shipping on all accepted checkout orders without minimum purchase thresholds.

• Transit Schedule: Standard transit usually takes 7–15 business days following dispatch, resulting in an estimated total delivery window of 8–18 business days.

• Policy References: Transit estimates are provided in good faith. For comprehensive logistics details, customs guidance, and tracking instructions, please visit our Shipping Policy.

Returns & Customer Satisfaction

Your satisfaction is our primary focus. Eligible items may be returned by mail within 30 calendar days from the date of delivery, subject to the conditions outlined in our Return and Refund Policy.

• Defective or Incorrect Items: If an item arrives damaged, faulty, or different from your order, FARROWA will cover reasonable return shipping expenses and provide a free replacement or full refund.

• Customer Preference Returns: For change-of-mind, fit issues, or incorrect size selections, customers are responsible for return shipping costs.

• Prior Authorization Required: Returns must be pre-approved by our support team before being shipped back. Please do not send returned items directly to our business address without explicit written authorization.

Our E-Commerce Platform

FARROWA operates its online store using Shopify to provide a safe and stable shopping environment. While Shopify hosts our storefront technology, FARROWA remains the sole seller responsible for product fulfillment, customer service, shipping logistics, and processing valid return or refund claims.

All payments are processed using encrypted third-party payment gateways. FARROWA does not store full credit card numbers or private payment credentials.

Business & Contact Information

• Brand Name: FARROWA

• Website: https://farrowa.com

• Customer Support Email: hallo@farrowa.com

• Telephone Number: +44 7894 633201

• Physical Business Address: The Millfields, Plymouth, PL1 3JX, United Kingdom

For product inquiries, order updates, shipping questions, or return authorizations, please reach out to our team using the contact details above or through our dedicated Contact Information page.