Last updated: September 4, 2026

At FARROWA, we strive to ensure you are completely satisfied with your shopping experience. If you are not fully happy with your purchase, we offer a straightforward return process. We accept eligible returns within 30 calendar days from the date of delivery.

1. Return Eligibility Criteria

To qualify for a valid return, the items must meet the following criteria:

• Must be unused, unworn, unwashed, and in its original condition;

• Must include all original packaging, tags, manuals, and accessories;

• Must be accompanied by a valid order number or receipt proof.

Note: Trying on apparel solely to check sizing is acceptable as long as the item remains clean, undamaged, and retains all original security tags.

2. How to Request a Return

1. Send an email to hallo@farrowa.com within 30 calendar days after delivery. Please provide your order number, the specific item(s) you wish to return, the reason, and clear photos/videos if the item arrived damaged or defective.

2. Our support team will review your request and, upon approval, provide you with dedicated return instructions along with the correct designated return address.

3. Pack the item securely and ship it back to us within 14 calendar days of receiving approval. Please retain your parcel's tracking number for verification.

Important: Do NOT send return items to our registered business address or the sender address on the original shipping label without prior written authorization from our team. Unauthorized returns may not be accepted.

3. Shipping Costs for Returns

• Merchant Error or Defective Items: If the product arrived damaged, defective, or incorrect due to our error, FARROWA will cover all reasonable return shipping costs. We will provide a pre-paid return label or arrange a suitable solution.

• Customer Preference Returns: For change of mind, incorrect size/color choice, or general dissatisfaction, the customer will be responsible for covering the return shipping costs. We recommend using a trackable shipping service.

• Restocking Fees: FARROWA does not charge any restocking fees on approved returns.

4. Damaged, Faulty, or Incorrect Orders

Please inspect your parcel upon arrival. If your item is faulty, damaged, or different from what you ordered, contact us immediately at hallo@farrowa.com within the 30-day window. Include clear visual evidence (photos or videos) of the item, shipping label, and packaging. Verified claims will be offered a free replacement or full refund.

5. Non-Returnable Products

The following categories are non-returnable unless they arrived defective or faulty:

• Gift cards;

• Custom-made, personalized, or modified items;

• Products explicitly tagged as "Final Sale" prior to checkout;

• Unsealed hygiene-sensitive items, personal hygiene products, or intimate apparel;

• Items returned with missing original tags or signs of obvious usage/washing.

6. Product Exchanges

Due to fast-moving inventory, we do not perform direct automatic exchanges for preference changes. The fastest way to get a different item or size is to complete a standard return for your original item and place a separate new order.

7. Cancellations and Modifications

If you need to adjust or cancel an order, contact us immediately after purchase. While we will do our best to assist, we cannot guarantee cancellations or changes once order processing or fulfillment has begun. If your parcel has already shipped, it must be handled according to our standard return policy.

8. Refund Processing Time

Once your return is received and verified by our quality control team, we will send an email confirmation. Upon approval, your refund will be automatically issued back to your original payment method within 10 business days.

Please note that standard outbound delivery fees (if any were paid) are non-refundable unless the return is due to our error. Depending on your financial institution, extra time may be required for the funds to reflect in your account. If you have not received your credit within 15 business days after approval, please contact us.

9. Contact Us

For any return requests, inquiries, or complaints regarding this policy, please reach out to our team:

FARROWA Customer Support

Email: hallo@farrowa.com

Phone: +44 7894 633201

Business Address: The Millfields, Plymouth, PL1 3JX, United Kingdom

Website: https://farrowa.com