Privacy Policy

Privacy Policy

Last updated: September 18, 2026

FARROWA (“FARROWA,” “we,” “us,” or “our”) operates the FARROWA online store and related online services, content, features, and purchasing functions, collectively referred to as the “Services.”

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer and sell our products.

We currently accept orders for delivery to the United States, United Kingdom, Australia, and Canada. This Privacy Policy applies to personal information collected through our Services, including information from visitors outside these shipping destinations.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use our Services, place an order, create an account, subscribe to communications, contact us, or otherwise interact with FARROWA.

1. Personal Information We Collect

Depending on how you interact with FARROWA, we may collect the following categories of personal information:

  • Contact information: Your name, email address, telephone number, billing address, and shipping address.

  • Order and transaction information: Products viewed or purchased, shopping-cart activity, order history, returns, replacements, refunds, and communications relating to your order.

  • Payment-related information: Payments are processed by Shopify and authorized payment providers. FARROWA does not ordinarily receive or store complete payment-card numbers.

  • Account information: Account login details, saved preferences, and account activity.

  • Device and usage information: IP address, browser type, device identifiers, operating system, network information, pages viewed, referring pages, approximate location, and interactions with our Services.

  • Marketing and preference information: Newsletter subscriptions, advertising preferences, communication choices, and responses to promotions.

  • Customer-service information: Messages, reviews, photographs, videos, documents, or other information you provide when communicating with us, including evidence relating to damaged, faulty, or incorrect products.

We collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, submit a form, subscribe to communications, request a return or refund, or contact customer support;

  • Automatically through cookies, pixels, log files, analytics technologies, and similar tools when you visit or use our Services; and

  • From service providers and business partners, including Shopify, payment processors, analytics providers, advertising partners, fraud-prevention providers, fulfillment providers, warehouses, and delivery carriers.

3. How We Use Personal Information

We may use personal information to:

  • Provide, operate, maintain, and improve our Services;

  • Process payments and transactions;

  • Confirm and fulfill customer orders;

  • Arrange shipping and delivery;

  • Handle order cancellations, returns, refunds, and remedies for damaged, faulty, or incorrect goods, including replacements where appropriate;

  • Provide customer service and respond to inquiries;

  • Create and maintain customer accounts and preferences;

  • Send order confirmations, shipping updates, security notices, and other service-related communications;

  • Detect, investigate, and prevent fraud, unauthorized transactions, security incidents, abuse, and unlawful activity;

  • Analyze website performance and understand how customers use our Services;

  • Improve our products, website, marketing, advertising, and customer experience;

  • Send promotional communications where permitted by applicable law and according to your communication preferences;

  • Measure advertising and marketing effectiveness;

  • Comply with legal, regulatory, tax, accounting, contractual, and reporting obligations;

  • Establish, exercise, or defend legal claims; and

  • Enforce our policies, agreements, and applicable terms.

The reference to replacement remedies does not mean that we offer direct product exchanges. Our return and refund services are described in our Return & Refund Policy.

Where applicable law requires consent for a particular use of personal information, we will obtain that consent. Other processing will be carried out on an appropriate lawful basis where required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

4. Cookies and Similar Technologies

FARROWA and our authorized service providers may use cookies, pixels, tags, log files, and similar technologies to:

  • Enable essential website and checkout functions;

  • Maintain shopping-cart functionality;

  • Remember selections and preferences;

  • Support customer accounts and login functions;

  • Understand how visitors interact with our website;

  • Improve website performance;

  • Prevent fraud and improve security;

  • Measure website and advertising performance; and

  • Deliver, personalize, or evaluate advertising where permitted by applicable law.

Some cookies are necessary for the proper operation of our website. Others may be used for analytics, functionality, or advertising.

You may manage cookies using your browser settings and, where available, through cookie preference tools provided on our website.

Blocking or disabling certain cookies may affect the functionality of our Services, including account login, shopping-cart functionality, saved preferences, or checkout.

Where applicable law requires consent before non-essential cookies or similar technologies are used, we will seek that consent through our website’s cookie management tools.

5. Marketing Communications

You may unsubscribe from promotional or marketing emails at any time by:

  • Selecting the unsubscribe link included in the relevant marketing message; or

  • Contacting us using the details provided in this Privacy Policy.

Opting out of promotional communications does not prevent us from sending necessary non-promotional communications relating to orders, transactions, shipping, returns, refunds, customer-service requests, account security, or other administrative matters.

6. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to the following categories of recipients:

  • Shopify, which hosts and supports our online store;

  • Payment processors and financial-service providers;

  • Fulfillment providers, warehouses, delivery carriers, and returns providers;

  • Website hosting, information technology, cloud storage, customer-support, analytics, security, and fraud-prevention providers;

  • Advertising and marketing providers, subject to applicable privacy laws and your privacy choices;

  • Professional advisers, including accountants, auditors, insurers, and legal advisers;

  • Government authorities, regulators, law-enforcement agencies, courts, or other parties where disclosure is required by law or reasonably necessary to protect our rights, customers, property, security, or safety; and

  • A prospective purchaser, investor, successor, or other relevant party in connection with a merger, financing, acquisition, sale, restructuring, reorganization, or transfer of all or part of FARROWA’s business.

We require service providers handling personal information on our behalf to use it for authorized purposes and provide appropriate protection where required by applicable law.

7. Sale or Sharing of Personal Information

FARROWA does not sell personal information for monetary consideration.

However, depending on the applicable privacy law, certain disclosures through cookies, device identifiers, analytics technologies, or advertising services may be legally considered a “sale,” “sharing,” or use for targeted advertising.

Where applicable law provides you with a right to opt out of these activities, you may use the applicable privacy controls available on our website or contact us at hallo@farrowa.com.

You may also submit a request through our Contact Us page.

8. Shopify

Our online store is hosted by Shopify.

Shopify may process personal information in connection with providing, maintaining, securing, supporting, and improving the ecommerce services used by FARROWA.

Information processed through Shopify may be transferred to or stored in countries outside your country, state, province, or place of residence.

Shopify’s processing of personal information is also described in its own privacy documentation and policies.

9. International Processing and Transfers

Our shipping destinations do not determine where personal information is processed or stored.

FARROWA and our service providers may process, access, transfer, or store personal information outside your country, state, province, or place of residence, including in jurisdictions other than our four supported shipping countries.

Your personal information may therefore be subject to the laws and lawful access requirements of the jurisdictions in which it is processed.

Where required by applicable data protection law, we use appropriate legal, contractual, technical, or organizational safeguards for international transfers.

These safeguards may include legally approved contractual protections or other recognized transfer mechanisms where applicable.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

When determining an appropriate retention period, we may consider:

  • The nature and sensitivity of the information;

  • The purpose for which it was collected;

  • The duration of our relationship with you;

  • Order fulfillment and customer-service requirements;

  • Tax, accounting, legal, and regulatory requirements;

  • Fraud-prevention and security requirements;

  • Dispute-resolution needs;

  • Warranty, return, and refund obligations; and

  • Other legitimate business and legal obligations.

The return window and refund processing timeframe in our Return & Refund Policy are service timeframes, not personal information retention periods. Order, return, refund, and related records may need to be retained beyond those timeframes for the purposes listed above.

When personal information is no longer required, we will securely delete, irreversibly anonymize, or otherwise dispose of it in accordance with applicable law.

11. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, destruction, and disclosure.

Payments are processed through Shopify and authorized payment providers using secure payment technologies.

However, no internet transmission, electronic storage system, or security technology can be guaranteed to be completely secure. Although we take reasonable protective measures, we cannot guarantee absolute security.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion in certain circumstances;

  • Request restriction of certain processing activities;

  • Object to certain processing activities;

  • Request transfer or portability of certain information;

  • Withdraw consent where processing is based on consent;

  • Opt out of certain marketing, sale, sharing, or targeted advertising activities; and

  • Submit a complaint to an appropriate privacy or data protection authority.

These rights may be subject to legal limitations, exemptions, verification requirements, or other conditions.

To exercise an applicable privacy right, contact:

hallo@farrowa.com

Please use “Privacy Request” as the subject line where possible. You may also submit a request through our website’s Contact Us page.

We may need to verify your identity before processing certain requests to protect personal information from unauthorized access or disclosure.

We will respond in accordance with applicable legal requirements and will not unlawfully discriminate against you for exercising your privacy rights.

13. UK Privacy Rights and Complaints

If you are located in the United Kingdom, your personal information may be protected by applicable UK data protection laws.

If you have a question or complaint about how FARROWA handles your personal information, you may contact us so that we can review and respond to your concern.

You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO), where applicable. You do not need to obtain our permission before contacting a data protection authority.

14. Children’s Privacy

Our Services are intended for adults and are not specifically directed toward children.

We do not knowingly collect personal information from children without legally valid authorization where such authorization is required.

If you believe that a child has provided personal information to FARROWA without appropriate authorization, please contact us.

Where required by applicable law, we will review the matter and take appropriate steps to delete or otherwise address the information.

15. Third-Party Services and Links

Our Services may contain links to, use, or interact with services operated by independent third parties.

Those third parties may have their own privacy, security, and data-handling practices.

When you interact directly with a third-party service, its privacy policy and terms may govern its collection and processing of your personal information.

We do not control the independent privacy or security practices of third-party services. This does not limit any obligations we have under applicable law concerning our own processing or disclosures.

We encourage you to review the privacy policies of relevant third-party services.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal or regulatory developments, changes to our Services or data-processing practices, security developments, or operational changes.

The revised policy will be published on this page, and the “Last updated” date will be updated accordingly.

Where required by applicable law, we will provide additional notice or obtain consent for relevant changes.

17. Contact and Complaints

FARROWA is responsible for the personal information under its control.

For privacy questions, requests, or complaints, please contact:

Privacy Contact — FARROWA

Email: hallo@farrowa.com

Phone: +44 7894 633201

Business Address:
The Millfields
Plymouth
PL1 3JX
United Kingdom

Website: https://farrowa.com

We will review privacy-related requests and complaints and respond in accordance with applicable law.