Last updated: September 4, 2026

FARROWA (“FARROWA,” “we,” “us,” or “our”) operates the FARROWA online store and its related online services, content, features, and purchasing functions, collectively referred to as the “Services.”

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer and sell our products and Services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use the Services, place an order, create an account, subscribe to communications, contact us, or otherwise interact with FARROWA.

1. Personal Information We Collect

Depending on how you use the Services, we may collect the following categories of personal information:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address;

• Order and transaction information, such as products viewed or purchased, cart activity, order history, returns, replacements, refunds, and communications concerning an order;

• Payment-related information. Payments are processed securely by Shopify and other authorized payment providers. FARROWA does not ordinarily receive or store complete payment-card numbers;

• Account information, such as login credentials, saved preferences, and account activity;

• Device and usage information, such as your IP address, browser type, device identifiers, operating system, network information, pages viewed, referring pages, approximate location, and interactions with the Services;

• Marketing and preference information, such as newsletter subscriptions, advertising preferences, communication choices, and responses to promotions; and

• Communications and customer-service information, including messages, reviews, photographs, videos, documents, or other information you choose to provide.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, complete a form, subscribe to communications, request a return, or contact us;

• Automatically through cookies, pixels, log files, analytics tools, and similar technologies when you use the Services; and

• From service providers and business partners, including Shopify, payment processors, analytics providers, advertising partners, fraud-prevention providers, fulfillment partners, warehouses, and delivery carriers.

3. How We Use Personal Information

We may use personal information to:

• Provide, operate, and maintain the Services;

• Process payments, confirm orders, fulfill purchases, and arrange delivery;

• Administer returns, replacements, refunds, and customer-support requests;

• Create and maintain customer accounts and saved preferences;

• Communicate service-related messages, including order confirmations, delivery updates, security notices, and policy updates;

• Detect, investigate, and prevent fraud, abuse, security incidents, unauthorized transactions, and unlawful activity;

• Maintain, analyze, personalize, and improve our website, products, advertising, and customer experience;

• Send promotional communications where permitted by law and in accordance with your communication choices;

• Measure the effectiveness of our marketing and advertising;

• Comply with legal, tax, accounting, regulatory, and contractual obligations; and

• Establish, exercise, or defend legal claims and enforce our policies and agreements.

We limit our collection, use, and disclosure of personal information to purposes that are appropriate, reasonable, and permitted under applicable law. Where consent is required, you may withdraw your consent at any time, subject to applicable legal or contractual restrictions and reasonable notice.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, log files, and similar technologies to:

• Keep the website and checkout functioning properly;

• Remember your preferences and selections;

• Maintain shopping-cart and account functionality;

• Understand how visitors use the Services;

• Prevent fraud and improve website security;

• Measure website and advertising performance; and

• Deliver, personalize, or evaluate advertising where permitted by law.

You may manage cookies through the cookie controls made available on our website and through your browser settings. Blocking or disabling certain cookies may affect essential website functions, including account login, shopping-cart operation, saved preferences, and checkout.

Where applicable, we recognize legally required opt-out preference signals, such as Global Privacy Control. You may submit a request concerning cookies, targeted advertising, or the use of your personal information through the Contact Us page available in our website footer. You may also contact us using the email address provided in the Contact and Complaints section below.

5. Marketing Communications

If you subscribe to marketing emails, you may unsubscribe at any time by selecting the unsubscribe link included in the message or by contacting us. Opting out of marketing communications does not prevent us from sending non-promotional communications relating to an order, account, transaction, customer-service request, policy update, or security issue.

6. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to the following categories of recipients:

• Shopify, which hosts and supports our online store;

• Payment processors and financial-service providers;

• Fulfillment providers, warehouses, delivery carriers, and returns providers;

• Website hosting, information technology, cloud storage, customer-support, analytics, security, and fraud-prevention providers;

• Advertising and marketing providers, subject to applicable law and your privacy choices;

• Professional advisers, insurers, accountants, auditors, and legal advisers;

• Government bodies, regulators, law-enforcement agencies, courts, or other parties when required by law or reasonably necessary to protect rights, safety, property, and security; and

• A prospective purchaser, investor, or successor in connection with a merger, financing, reorganization, sale, acquisition, or transfer of all or part of our business, subject to appropriate safeguards.

We do not sell personal information for monetary consideration. However, certain disclosures involving cookies, device identifiers, analytics providers, or advertising partners may be treated as a “sale,” “sharing,” or targeted advertising under certain privacy laws. Where those laws apply, you may submit an opt-out request through the Contact Us page available in our website footer or by contacting us using the details provided at the end of this Privacy Policy.

7. Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide, support, secure, and improve the ecommerce Services. Information may be transferred to Shopify and other service providers in countries outside your province, state, country, or place of residence. Shopify’s processing of personal information is governed by its own privacy policy, which is available through Shopify’s official website.

8. International Processing

FARROWA and its service providers may process, access, or store personal information outside your province, state, country, or place of residence. As a result, your personal information may be subject to the laws and lawful access requirements of the jurisdictions in which it is processed or stored. Where required by applicable law, we use appropriate contractual, organizational, or other safeguards for international transfers of personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including completing transactions, fulfilling orders, maintaining records, providing customer service, resolving complaints, preventing fraud, and complying with legal obligations. When personal information is no longer required, we securely delete, anonymize, aggregate, or dispose of it.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Payments are processed through Shopify and authorized payment providers using secure and encrypted systems. However, no electronic transmission or storage system can be guaranteed completely secure, and we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of certain data processing activities. To exercise an applicable privacy right, email hallo@farrowa.com with “Privacy Request” in the subject line. You may also submit your request through the Contact Us page available in our website footer. We may verify your identity before fulfilling the request and will not discriminate against you for exercising your rights.

12. Children’s Privacy

The Services are intended for adults and are not directed to children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children without legally valid authorization. If you believe a child has provided us with personal information, please contact us so that we can review and delete the information where required.

13. Third-Party Services

The Services may rely on or interact with services operated by independent third parties. The privacy, security, and data-handling practices of those third parties are governed by their own policies and terms. FARROWA is not responsible for the privacy or security practices of independent third-party services.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, regulatory, security, or business changes. When updated, we will publish the revised version on this page and update the “Last updated” date.

15. Contact and Complaints

FARROWA is responsible for the personal information under its control. Questions, privacy requests, or complaints may be directed to:

Privacy Contact — FARROWA

Email: hallo@farrowa.com

Phone: +44 7894 633201

Address: The Millfields, Plymouth, PL1 3JX, United Kingdom

Website: https://farrowa.com

We will review privacy complaints and respond in accordance with applicable law.