Shipping Policy

Last updated: September 18, 2026

This Shipping Policy explains the shipping, processing, tracking, and delivery procedures for orders placed through FARROWA at https://farrowa.com.

We aim to provide customers with clear and transparent shipping information before and after purchase.

1. Shipping Destinations

FARROWA currently offers standard shipping only to the following countries:

• United States

• United Kingdom

• Australia

• Canada

We do not currently ship to destinations outside these four countries.

Delivery availability within these countries may depend on the destination address, postal or ZIP code, carrier availability, local delivery restrictions, and applicable customs or import requirements.

To confirm whether delivery is available to your location, please enter your complete shipping address during checkout. If your destination cannot be selected or no shipping service is available at checkout, we are currently unable to deliver to that address.

2. Shipping Rates and Charges

Free Standard Shipping

FARROWA offers free standard shipping on all accepted orders to our supported destinations, with no minimum purchase requirement, unless otherwise clearly stated during checkout.

Additional FARROWA Charges

FARROWA does not charge separate packaging, handling, or remote-area surcharges on orders where free standard shipping applies.

However, international shipments may be subject to customs duties, import taxes, VAT, customs clearance charges, or other fees imposed by destination authorities.

These government or customs charges are separate from FARROWA’s shipping charges and may be the responsibility of the recipient unless they are expressly collected during checkout.

3. Customer Service Hours and Order Cut-Off Time

Customer Service Hours

Our customer service hours are:

• Monday to Friday: 9:00 AM–5:00 PM UK local time

• Saturday and Sunday: Closed

• UK public holidays: Closed

Customer service hours follow United Kingdom local time (GMT or BST, depending on the season).

Customer service hours are separate from our order cut-off time. Orders may be placed online outside customer service hours.

Order Cut-Off Time

Our standard order cut-off time is:

9:00 PM Pacific Time (Los Angeles), Monday through Friday, excluding UK public holidays.

The order cut-off time follows local time in Los Angeles: Pacific Standard Time (PST, UTC−08:00) or Pacific Daylight Time (PDT, UTC−07:00), depending on the season.

For order cut-off purposes, the time and day of the week are determined using Los Angeles local time.

Orders successfully placed and paid before 9:00 PM Pacific Time on an eligible processing day may begin processing that day.

Orders placed at or after 9:00 PM Pacific Time, on Saturdays or Sundays, or during closures for UK public holidays will normally begin processing on the next eligible processing day.

The order cut-off time determines when processing may begin and does not guarantee same-day dispatch or customer service availability outside the hours listed above.

4. Order Processing Time

Our typical order processing time is:

1–3 business days.

For the timeframes stated in this policy, business days are Monday through Friday, excluding UK public holidays.

Processing time begins after payment has been successfully authorized and any necessary order or address verification has been completed, subject to the order cut-off time above.

Processing may include:

• Payment verification

• Order verification

• Product preparation

• Quality checks

• Packaging

• Handover to the shipping carrier

Processing time is separate from carrier transit time.

5. Estimated Delivery Time

Standard Shipping Transit Time

Once an order has been dispatched, the typical standard shipping transit time to all four supported countries—the United States, United Kingdom, Australia, and Canada—is:

7–15 business days.

Estimated Total Delivery Time

Including processing and transit time, the estimated total delivery timeframe is generally:

8–18 business days from successful payment confirmation, subject to the order cut-off time and any necessary verification.

This estimate consists of:

• Processing: 1–3 business days

• Transit: 7–15 business days

• Estimated total: 8–18 business days

Orders placed at or after the daily cut-off time or on a non-business day will normally begin processing on the next eligible processing day.

Delivery estimates are provided in good faith but are not guaranteed unless expressly stated otherwise.

Delivery may occasionally take longer due to circumstances outside our reasonable control, including:

• Customs inspections

• Carrier delays

• Severe weather

• Public holidays, including holidays in the destination country

• Peak shopping periods

• Transportation disruptions

• Local delivery restrictions

• Incorrect or incomplete delivery addresses

• Other unforeseen logistics events

6. Order Confirmation and Tracking

After placing an order, you will normally receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched, we will send a shipping confirmation email.

Where carrier tracking is available, the shipping confirmation will include your tracking number, tracking link, or other relevant shipment information.

Carrier tracking information may take approximately 24–48 hours after dispatch to begin displaying active updates.

7. Multiple-Item Orders and Split Shipments

Orders containing multiple products may occasionally be shipped in separate parcels.

This may occur due to:

• Product availability

• Warehouse locations

• Package size

• Carrier requirements

• Efforts to avoid unnecessary delays

If an order is divided into multiple shipments, you will not be charged additional shipping fees solely because the order was split.

Where available, separate tracking information may be provided for each parcel.

8. Customer Responsibility for Delivery Information

Customers are responsible for providing complete and accurate delivery details during checkout.

This includes:

• Recipient name

• Street address

• House or building number

• Apartment, suite, or unit number, where applicable

• City or town

• State, province, or region, where applicable

• Postal or ZIP code

• Country

• Telephone number

• Email address

If you discover an error in your delivery information, please contact FARROWA as soon as possible:

Email: hallo@farrowa.com

We will make reasonable efforts to update your order before dispatch.

However, address changes cannot be guaranteed after an order has entered fulfillment or has been handed to the carrier.

9. Customs and International Deliveries

International shipments to our supported destinations may be inspected or processed by customs authorities in the destination country.

FARROWA does not control:

• Customs processing times

• Local customs inspections

• Import duties

• Import taxes

• VAT charged by destination authorities

• Other government-imposed import charges

Where such charges are not collected during checkout, they may be payable by the recipient according to local laws.

If an international shipment is refused, unclaimed, or returned because applicable import charges were not paid, we will process the returned parcel in accordance with our Return & Refund Policy once it is received and assessed.

10. Delayed Shipments

Delivery estimates may occasionally be exceeded.

If your order has not arrived within the estimated delivery period, please contact:

Email: hallo@farrowa.com

Please include your order number so that we can review the shipment status.

Where appropriate, FARROWA may contact the relevant carrier or logistics provider to investigate the delay.

11. Lost or Missing Packages

If carrier information indicates that a parcel may have been lost in transit, please contact FARROWA.

We will investigate the shipment with the carrier.

If a parcel is confirmed lost in transit or cannot reasonably be located following investigation, FARROWA will provide an appropriate resolution, which may include a replacement or a refund, depending on the circumstances, product availability, and applicable law.

12. Damaged, Faulty, or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, faulty, defective, materially misdescribed, or different from what you ordered, please contact:

Email: hallo@farrowa.com

Please provide:

• Order number

• Description of the issue

• Clear photographs or videos of the product

• Photos of the shipping packaging

• Shipping label photo

Our 30-day Return & Refund Policy applies to eligible claims.

13. Failed Delivery and Unclaimed Packages

If delivery cannot be completed because the delivery address is incorrect or incomplete, the recipient cannot be located, the parcel is not collected, delivery is repeatedly refused, or other customer-provided information prevents successful delivery, the parcel may be returned to FARROWA or the relevant fulfillment facility.

14. Shipping Policy and Return Policy

Shipping-related returns, damaged goods, incorrect products, rejected deliveries, and refunds may also be subject to our Return & Refund Policy.

If there is a conflict relating specifically to returns or refunds, our Return & Refund Policy will apply.

15. Contact Information

FARROWA Customer Support

Email: hallo@farrowa.com

Phone: +44 7894 633201

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM UK local time (GMT or BST, depending on the season), excluding UK public holidays.

Order Cut-Off Time:
Monday–Friday, 9:00 PM Pacific Time (Los Angeles; PST or PDT, depending on the season), excluding UK public holidays.

Business Address:
The Millfields
Plymouth
PL1 3JX
United Kingdom

Website: https://farrowa.com