Shipping policy

Last updated: September 4, 2026

This Shipping Policy details the logistics and delivery procedures for orders placed on https://farrowa.com.

1. Delivery Destinations

FARROWA provides shipping services to the United Kingdom and additional international destinations supported at our online checkout. Please enter your complete delivery address during checkout to verify service availability for your location.

2. Shipping Rates and Charges

  • Free Standard Shipping: We offer free standard shipping on all accepted orders placed through our checkout with no minimum purchase requirement.

  • Customs and Import Taxes: International deliveries may be subject to local import duties, taxes, or customs clearance fees assessed by destination authorities. These extra fees are not collected or charged by FARROWA and are the responsibility of the recipient unless explicitly stated otherwise at checkout.

  • No Hidden Fees: We do not apply separate packaging, handling, or remote area surcharges to accepted checkout orders.

3. Order Processing Timeline

  • Processing Time: 1–3 business days.

  • Business Days: Monday through Friday (excluding UK public holidays).

Processing time represents the window required to verify payment, perform quality checks, and pack your order before hand-off to the shipping carrier. You will receive an update if any item requires extra processing or address verification.

4. Estimated Transit and Delivery Schedule

  • Standard Shipping Transit Time: 7–15 business days after dispatch.

  • Estimated Total Delivery Time: 8–18 business days from payment confirmation.

Please note: Delivery estimates are provided in good faith. Transit times may occasionally be extended due to local customs holds, severe weather events, peak holiday logistics, or inaccurate delivery address details.

5. Order Tracking and Shipments

Once your order is dispatched, a shipping confirmation email containing your parcel tracking details will be sent automatically.

  • Tracking Updates: Carrier tracking information may take up to 24–48 hours to reflect active updates after dispatch.

  • Multiple Item Orders: Orders containing multiple items may occasionally be split into separate shipments to speed up delivery. You will not incur any additional shipping charges if your order is fulfilled in multiple parcels.

6. Customer Responsibility for Delivery Information

To ensure smooth delivery, customers are responsible for providing complete and accurate recipient details, including full street address, apartment/unit numbers, postal code, phone number, and email.

If you identify an error in your shipping details, please contact us immediately. While we will make every effort to update your information, address modifications cannot be guaranteed once order processing or dispatch has commenced.

7. Customs Clearance

Cross-border shipments are subject to inspection by destination customs agencies. FARROWA has no control over customs clearance schedules or local government import charges. If a shipment is refused or returned due to unpaid import taxes, the parcel will be processed under our Return and Refund Policy once received back at our facility.

8. Lost, Delayed, or Missing Packages

  • In-Transit Delays: If your tracking status has not updated for an extended period or exceeds the estimated delivery timeframe, please contact our support team with your order number.

  • Marked as Delivered but Missing: If your tracking indicates the parcel was delivered but you have not received it, please check around your property, verify with neighbors or building management, and review any carrier delivery notices. Reach out to us promptly so we can initiate a carrier inquiry.

9. Damaged or Incorrect Goods Upon Arrival

If your order arrives damaged or incorrect, please retain all original packaging and notify us within 30 days of delivery. Send your order number along with clear photos of the shipping label, damaged item, and packaging to hallo@farrowa.com for a swift resolution or replacement.

10. Contact Information

If you have questions regarding your order shipment or tracking status, please contact us:

FARROWA Customer Support

Email: hallo@farrowa.com

Phone: +44 7894 633201

Business Address: The Millfields, Plymouth, PL1 3JX, United Kingdom

Website: https://farrowa.com