Contact information

Last updated: September 4, 2026

FARROWA is the merchant responsible for orders placed through https://farrowa.com. We are here to assist you with product inquiries, order tracking, returns, refunds, payment questions, and general customer support.

1. Customer Support Contact Details

  • Brand Name: FARROWA

  • Customer Support Email: hallo@farrowa.com

  • Telephone Number: +44 7894 633201

  • Physical Business Address: The Millfields, Plymouth, PL1 3JX, United Kingdom

  • Website: https://farrowa.com

  • Support Hours: Monday through Friday, 9:00 AM – 5:00 PM (GMT), excluding UK public holidays.

Note: Inquiries received over weekends or official public holidays will be responded to on the next business day.

2. Details to Include in Your Inquiry

To help us resolve your issue as quickly as possible, please include the following details in your message:

  • Your full legal name;

  • Your order number (if applicable);

  • The email address associated with your purchase;

  • A clear and concise description of your concern;

  • High-resolution photos or videos if your order arrived damaged, incorrect, or defective.

Security Notice: For your online safety, please DO NOT include full credit card numbers, CVV security codes, online banking credentials, or passwords in any email communications.

3. Order & Shipment Inquiries

  • Processing Time: Orders are typically processed and packed within 1–3 business days.

  • Transit Time: Standard delivery ranges between 7–15 business days.

  • Total Delivery Estimate: 8–18 business days from order placement.

Once dispatched, a tracking confirmation will be emailed to you. For comprehensive details regarding delivery regions, tracking tools, and customs duties, please review our Shipping Policy.

4. Returns and Refund Assistance

  • Return Window: Eligible items may be returned within 30 calendar days from delivery.

  • Prior Authorization: All returns require prior written authorization from our team. Items sent back without approval or shipped directly to our business address without return instructions will not be accepted.

  • Shipping Expenses: FARROWA pays return shipping for verified defective or incorrect items. Customers cover return costs for change-of-mind or size selection returns.

  • Refund Timeline: Approved refunds will be processed back to your original payment method within 10 business days after inspection. Please consult our Return and Refund Policy for complete guidelines.

5. Payment & Privacy Requests

If you have questions about payment processing, billing discrepancies, or wish to exercise your data protection rights (such as account data deletion or access requests), please contact hallo@farrowa.com.

For privacy requests, please use the subject line “Privacy Request” so our privacy manager can process your query promptly.

6. Platform and Merchant Responsibility

FARROWA operates its online storefront using the Shopify e-commerce platform. FARROWA remains strictly responsible for product quality, order fulfillment, shipping logistics, customer communications, and processing valid refund requests.