Last updated: September 4, 2026

This Payment Methods Policy outlines how payment transactions are managed, authorized, and processed for purchases made on https://farrowa.com.

1. Accepted Payment Options

FARROWA accepts the standard payment methods displayed at our online checkout. Available payment options may vary depending on your location, currency, device type, or card issuer requirements.

Any payment provider logos shown across our site indicate supported payment options. The exact payment methods valid for your purchase will be explicitly confirmed at checkout before you submit your order. You must only use payment methods that you are legally authorized to operate.

2. Transparent Pricing and Checkout Total

• Clear Pricing: Product prices, relevant local taxes, discounts, and your grand total are clearly displayed before you finalize payment.

• Free Standard Delivery: We offer free standard shipping on all accepted checkout orders without minimum spend restrictions.

• No Hidden Surcharges: FARROWA does not add mandatory payment processing fees or hidden handling charges. Customers remain responsible for any destination customs duties or import taxes assessed by local authorities as set out in our Shipping Policy.

3. Secure Processing and Data Safeguards

All payments are processed using Shopify and certified third-party payment gateways with end-to-end encryption.

• FARROWA does not collect, receive, or store your complete payment card details.

• Security Notice: Please never transmit full payment card numbers, CVV security codes, bank passwords, or account credentials via email, telephone, or contact forms. FARROWA will never ask for your private banking passwords or full card numbers.

4. Payment Authorization and Order Acceptance

Submitting an order authorizes the chosen payment processor to charge the total order amount. Receipt of an order confirmation email indicates that we have received your request, but does not guarantee final order acceptance.

An order is officially accepted once we confirm dispatch or fulfillment. We reserve the right to pause or cancel an order in cases of failed payment authorization, stock unavailability, suspected fraud, or delivery restriction. If an order is canceled after funds have been captured, a full refund will be issued back to your original payment method.

5. Failed or Declined Transactions

Payments may be declined due to incorrect billing addresses, card expiry, insufficient funds, or bank fraud controls. If your payment fails, please verify your billing address, try an alternative accepted payment method, or contact your card issuer for further assistance. FARROWA does not control independent card approval decisions made by financial institutions.

6. Fraud Prevention and Order Verification

To protect our customers against fraudulent transactions, FARROWA or our payment processors may perform standard security checks prior to order dispatch. We may request non-sensitive identity or address verification. If payment cannot be verified or appears unauthorized, we reserve the right to cancel the transaction and issue a refund.

7. Refunds and Processing Timelines

• Original Payment Method: Approved refunds are credited strictly back to the payment method used during checkout.

• Timeline: FARROWA processes approved refunds within 10 business days. Please allow additional time for your bank or payment provider to post the funds back to your account.

• Policy Integration: For detailed return criteria, exclusions, and shipping responsibilities, please review our Return and Refund Policy.

8. Contact Information

If you have questions regarding a charge, payment authorization, or refund status, please reach out to our team with your order number:

FARROWA Customer Support

Email: hallo@farrowa.com

Phone: +44 7894 633201

Business Address: The Millfields, Plymouth, PL1 3JX, United Kingdom

Website: https://farrowa.com