Payment Methods

Payment Methods Policy

Last updated: September 18, 2026

This Payment Methods Policy explains how payments are authorized, processed, secured, and refunded for purchases made through FARROWA at https://farrowa.com.

FARROWA is responsible for customer orders placed through our website. We currently accept orders for delivery to the United States, United Kingdom, Australia, and Canada, subject to delivery availability at checkout.

1. Accepted Payment Methods

We accept the payment methods displayed and available during checkout.

Availability may vary depending on your location, billing country, checkout currency, device, payment provider, card issuer, and transaction circumstances.

The payment options available for your specific order will be displayed before you submit payment. We do not guarantee that every payment option will be available for every customer or transaction.

You must use only a payment method that you are legally authorized to use.

2. Pricing and Checkout Total

Before you complete your purchase, checkout will display the total amount charged by FARROWA, including:

  • Product prices;

  • Applicable discounts;

  • Taxes collected by FARROWA, where applicable; and

  • Any other applicable charges collected by FARROWA and disclosed before payment.

Free Standard Shipping

We currently offer free standard shipping on all accepted orders to the United States, United Kingdom, Australia, and Canada, with no minimum purchase requirement.

We do not charge separate packaging, handling, or remote-area surcharges on orders covered by this free standard shipping service.

Please review our Shipping Policy for delivery availability and complete shipping terms.

Payment-Related Charges

Any payment-related charge imposed by FARROWA must be permitted by applicable law and clearly disclosed before you submit payment.

Fees charged independently by your bank, card issuer, or payment provider are explained in Section 11.

Customs and Import Charges

International shipments may be subject to customs duties, import taxes, VAT, customs clearance charges, or other fees imposed by destination authorities.

Where these amounts are not collected during checkout, they may be payable by the recipient according to applicable law.

These charges are separate from FARROWA’s shipping charges. Please review our Shipping Policy for further information.

3. Payment Security

Payments are processed through Shopify and authorized third-party payment providers using secure payment technologies.

Payment information may be handled directly by Shopify or the payment provider used during checkout. FARROWA does not ordinarily store complete payment-card numbers.

Security Notice

Do not send sensitive payment or account credentials through email, contact forms, social media messages, or other support channels.

This includes:

  • Full payment-card numbers;

  • CVV or card security codes;

  • Online banking passwords;

  • Account passwords;

  • One-time authentication or verification codes; and

  • Other confidential financial credentials.

FARROWA will not ask you to provide your full payment-card number, CVV, banking password, or account password by email.

Complete any required payment authentication only through the legitimate checkout or your payment provider’s authentication process.

4. Payment Authorization

When you submit an order, you authorize the applicable payment provider to process the amount displayed at checkout.

Depending on the payment method and transaction circumstances, payment may be authorized, captured, declined, delayed, subject to verification, or reversed.

An authorization may appear as a pending transaction before funds are captured. A pending authorization is not necessarily a completed charge.

Successful payment authorization or collection does not, by itself, constitute acceptance of your order.

5. Order Confirmation and Acceptance

After placing an order, you will normally receive an automated order confirmation acknowledging that we have received your request.

We accept your order when we send confirmation that the goods have been dispatched, unless we expressly confirm acceptance earlier.

Before acceptance, we may decline or cancel an order for legitimate reasons, including:

  • Failed payment authorization;

  • Product unavailability;

  • Suspected fraud or unauthorized payment activity;

  • Incorrect or incomplete order information;

  • Unsupported delivery destinations or carrier restrictions;

  • Obvious pricing or listing errors; or

  • Other legitimate security concerns.

Any cancellation after acceptance is subject to applicable law and your consumer rights.

If an order is cancelled after payment has been collected, we will refund the applicable amount as described in Section 10.

6. Failed or Declined Payments

Payments may fail or be declined because of:

  • Incorrect billing or card information;

  • An expired card;

  • Insufficient funds;

  • Card issuer restrictions;

  • Bank or payment-provider security checks;

  • Unsupported payment methods or currencies; or

  • Suspected unauthorized activity.

If payment is declined, check your billing details and payment method, try another option displayed at checkout, or contact your bank or payment provider.

If you are unsure whether payment succeeded, check your order confirmation and payment account before submitting another order.

FARROWA does not control independent authorization decisions made by banks, card issuers, or payment providers, but you may contact us for help checking your order status.

7. Fraud Prevention and Order Verification

We and our payment providers may carry out reasonable security checks to help prevent fraud and unauthorized transactions.

Where necessary, we may request information to verify an order, billing address, delivery address, or payment authorization.

Please provide only information reasonably necessary for verification. We will not ask you to email full card numbers, CVV codes, passwords, or authentication codes.

If an order cannot reasonably be verified or appears unauthorized, we may pause fulfillment, request clarification, decline the transaction, or cancel the order where permitted by law.

If payment has already been collected for a cancelled order, we will process the applicable refund.

Personal information used for verification is handled as described in our Privacy Policy.

8. Duplicate or Incorrect Charges

If you believe you have been charged more than once, charged an incorrect amount, or charged for a cancelled order, contact:

hallo@farrowa.com

Please provide:

  • Your order number, if available;

  • The email address used for the order;

  • The transaction date and amount; and

  • A description of the issue.

Do not include full card numbers or CVV codes.

We will review the transaction and correct confirmed billing errors as appropriate. A pending authorization may appear separately from a completed charge; we can help check whether this explains the entries you see.

9. Refunds for Returned Products

Return eligibility and procedures are governed by our Return & Refund Policy.

We offer a 30-calendar-day voluntary return window from delivery for eligible products. We do not charge restocking fees. Return postage responsibilities depend on the reason for return.

Refund Method

Refunds are issued to the original payment method unless another method is required by law or expressly agreed with you where legally permitted.

If the original payment method cannot receive a refund, please contact us so that we can work with the payment provider to determine an appropriate solution.

Refund Processing Time

For eligible returns from all four supported countries, we will inspect the returned goods and issue the refund within 14 calendar days of receiving the return.

This period includes inspection and internal refund processing. It does not begin only after inspection or approval.

Where applicable law requires an earlier refund or requires the period to begin upon receipt of evidence that goods have been returned, we will follow that requirement.

Bank and Payment-Provider Posting Time

After FARROWA issues a refund, your bank, card issuer, or payment provider may require additional time to credit the funds to your account.

This posting time is separate from our refund processing period.

If we have not issued your refund within the applicable processing period, contact us with your order number and return tracking details.

If funds have not appeared after 15 business days from our refund confirmation, please contact us so that we can help investigate. This follow-up period does not extend our 14-calendar-day refund processing commitment.

10. Refunds for Cancelled Orders

If FARROWA cancels an order after collecting payment, we will issue the applicable refund promptly and within any timeframe required by law.

The refund will be sent to the original payment method unless an alternative is required by law or expressly agreed where legally permitted.

A cancelled order that has not been dispatched does not require a product return before the applicable refund can be processed.

If payment was only authorized and not captured, the transaction may instead be voided or the authorization released. Your bank or payment provider controls how quickly a released authorization disappears from your account.

Additional bank or payment-provider posting time may apply after we issue a refund.

Customer cancellation requests are handled in accordance with our Terms of Service, Return & Refund Policy, and applicable statutory rights.

11. Currency and Exchange Rates

The currency and amount applicable to your purchase will be displayed at checkout.

If your payment account uses a different currency, your bank, card issuer, or payment provider may apply currency conversion, exchange rates, foreign transaction fees, or other financial-service charges.

These independently imposed rates and fees are determined by the relevant provider.

If currency conversion applies to a refund, the amount credited in your account currency may differ from the original debit because of exchange-rate changes or provider fees.

Please contact your bank or payment provider for details. This does not affect any obligation FARROWA has to refund the amount due under applicable law.

12. Payment Providers and Merchant Responsibility

Shopify and authorized payment providers may handle payment information and apply their own security, verification, authorization, and fraud-prevention procedures.

Their processing of personal information may also be described in their own privacy policies.

FARROWA remains responsible for customer-facing matters relating to orders placed through our website, including applicable cancellations, refunds, billing inquiries, and support.

Using a payment provider does not remove our obligations to you under applicable law.

13. Related Store Policies

Please read this policy together with our:

  • Terms of Service;

  • Return & Refund Policy;

  • Shipping Policy; and

  • Privacy Policy.

Our Return & Refund Policy provides the detailed terms for product returns and related refunds. Our Shipping Policy governs shipping and delivery matters.

Nothing in this policy limits statutory consumer rights or payment-dispute rights available under applicable law.

14. Contact Information

For questions about payments, failed transactions, incorrect or duplicate charges, cancelled orders, refunds, or other billing matters, contact:

FARROWA Customer Support

Email: hallo@farrowa.com

Phone: +44 7894 633201

Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM UK local time (GMT or BST, depending on the season), excluding UK public holidays.

Business Address:
The Millfields
Plymouth
PL1 3JX
United Kingdom

Website: https://farrowa.com