Shipping Policy

Last updated: September 8, 2026

This Shipping Policy explains the shipping, processing, tracking, and delivery procedures for orders placed through FARROWA at https://farrowa.com.

We aim to provide customers with clear and transparent shipping information before and after purchase.

1. Shipping Destinations

FARROWA currently provides standard shipping services to the United Kingdom.

Additional international destinations may be available from time to time where supported through our online checkout.

To confirm whether delivery is available to your location, please enter your complete shipping address during checkout.

Availability of shipping services may depend on:

• Destination country or region;

• Postal or ZIP code;

• Carrier availability;

• Local delivery restrictions; and

• Applicable customs or import requirements.

If a destination is not available during checkout, we are currently unable to accept an order for delivery to that location.

2. Shipping Rates and Charges

Free Standard Shipping

FARROWA offers free standard shipping on all accepted orders, with no minimum purchase requirement, unless otherwise clearly stated during checkout.

Additional FARROWA Charges

FARROWA does not charge separate packaging, handling, or remote-area surcharges on orders where free standard shipping applies.

However, international shipments may be subject to customs duties, import taxes, VAT, customs clearance charges, or other fees imposed by destination authorities.

These government or customs charges are separate from FARROWA's shipping charges and may be the responsibility of the recipient unless they are expressly collected during checkout.

3. Business Hours and Order Cut-Off Time

FARROWA operates during standard UK business hours:

Monday to Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
UK Public Holidays: Closed

All times are based on United Kingdom local time (GMT or BST, depending on the season).

Order Cut-Off Time

Our standard order cut-off time is:

5:00 PM UK local time, Monday through Friday.

Orders successfully placed and paid before 5:00 PM on a business day may begin processing that business day.

Orders placed:

• After 5:00 PM;

• On Saturdays or Sundays; or

• On UK public holidays

will normally begin processing on the next business day.

The order cut-off time determines when processing may begin and does not guarantee same-day dispatch.

4. Order Processing Time

Our typical order processing time is:

1–3 business days

Business days are Monday through Friday, excluding UK public holidays.

Processing time begins after:

• Payment has been successfully authorized; and

• Any necessary order or address verification has been completed.

Processing may include:

• Payment verification;

• Order verification;

• Product preparation;

• Quality checks;

• Packaging; and

• Handover to the shipping carrier.

If additional information or verification is required, we may contact you using the email address or telephone number provided with your order.

Processing time is separate from the carrier transit time.

5. Estimated Delivery Time

Standard Shipping Transit Time

Once an order has been dispatched, the typical standard shipping transit time is:

7–15 business days

Estimated Total Delivery Time

Including processing and transit time, the estimated total delivery timeframe is generally:

8–18 business days from successful payment confirmation

For example:

Processing: 1–3 business days
Transit: 7–15 business days
Estimated Total: 8–18 business days

Delivery estimates are provided in good faith but are not guaranteed unless expressly stated otherwise.

Delivery may occasionally take longer due to circumstances outside our reasonable control, including:

• Customs inspections;

• Carrier delays;

• Severe weather;

• Public holidays;

• Peak shopping periods;

• Transportation disruptions;

• Local delivery restrictions;

• Incorrect or incomplete delivery addresses; or

• Other unforeseen logistics events.

If there is a significant known delay affecting your order, we will make reasonable efforts to provide an update.

6. Order Confirmation and Tracking

After placing an order, you will normally receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched, we will send a shipping confirmation email.

Where carrier tracking is available, the shipping confirmation will include your:

• Tracking number;

• Tracking link; or

• Other relevant shipment information.

Carrier tracking information may take approximately 24–48 hours after dispatch to begin displaying active updates.

Temporary gaps in carrier tracking do not necessarily mean that a parcel has stopped moving.

7. Multiple-Item Orders and Split Shipments

Orders containing multiple products may occasionally be shipped in separate parcels.

This may occur due to:

• Product availability;

• Warehouse locations;

• Package size;

• Carrier requirements; or

• Efforts to avoid unnecessary delays.

If an order is divided into multiple shipments, you will not be charged additional shipping fees solely because the order was split.

Where available, separate tracking information may be provided for each parcel.

8. Customer Responsibility for Delivery Information

Customers are responsible for providing complete and accurate delivery details during checkout.

This includes, where applicable:

• Recipient name;

• Street address;

• House or building number;

• Apartment, suite, or unit number;

• City or town;

• Postal code;

• Country;

• Telephone number; and

• Email address.

If you discover an error in your delivery information, please contact FARROWA as soon as possible at:

hallo@farrowa.com

We will make reasonable efforts to update your order before dispatch.

However, address changes cannot be guaranteed after an order has entered fulfillment or has been handed to the carrier.

Additional costs or delays resulting from incorrect customer-provided delivery information may be handled according to the circumstances and applicable law.

9. Customs and International Deliveries

International shipments may be inspected or processed by customs authorities in the destination country.

FARROWA does not control:

• Customs processing times;

• Local customs inspections;

• Import duties;

• Import taxes;

• VAT charged by destination authorities; or

• Other government-imposed import charges.

Where such charges are not collected during checkout, they may be payable by the recipient according to local laws.

If an international shipment is refused, unclaimed, or returned because applicable import charges were not paid, we will process the returned parcel in accordance with our Return & Refund Policy once it is received and assessed.

Any statutory consumer rights that apply to you remain unaffected.

10. Delayed Shipments

Delivery estimates may occasionally be exceeded.

If your order has not arrived within the estimated delivery period, please contact:

hallo@farrowa.com

Please include your order number so that we can review the shipment status.

Where appropriate, FARROWA may contact the relevant carrier or logistics provider to investigate the delay.

A temporary delay does not automatically mean that a shipment has been lost.

If the shipment is ultimately confirmed to be lost or otherwise cannot reasonably be delivered, we will provide an appropriate resolution in accordance with applicable law.

11. Lost or Missing Packages

Package Lost in Transit

If carrier information indicates that a parcel may have been lost in transit, please contact FARROWA.

We will investigate the shipment with the carrier.

If a parcel is confirmed lost in transit or cannot reasonably be located following investigation, FARROWA will provide an appropriate resolution, which may include:

• A replacement; or

• A refund,

depending on the circumstances, product availability, and applicable law.

Where FARROWA arranged the shipping service, customers are not required to resolve carrier errors independently with the carrier in order to preserve their rights against FARROWA.

Tracking Shows Delivered but Package Is Missing

If carrier tracking indicates that your parcel has been delivered but you cannot locate it, we recommend first:

• Checking around the delivery location;

• Checking any secure or designated delivery area;

• Asking household members;

• Checking with neighbors where appropriate;

• Checking with building reception or management; and

• Reviewing any carrier delivery notices or photographs.

If the parcel still cannot be located, please contact us promptly with your order number so that we can investigate with the carrier.

We will review the circumstances and provide an appropriate resolution where required.

12. Damaged, Faulty, or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives:

• Damaged;

• Faulty;

• Defective;

• Materially misdescribed; or

• Different from what you ordered,

please contact us at:

hallo@farrowa.com

Where reasonably possible, please provide:

• Your order number;

• A description of the issue;

• Clear photographs or videos of the product;

• Photographs of the shipping packaging; and

• A photograph of the shipping label.

Our voluntary 30-day Return & Refund Policy applies to eligible claims.

However, nothing in this Shipping Policy or our voluntary 30-day return policy limits any statutory rights you may have relating to faulty, damaged, unsafe, incorrect, or materially misdescribed goods.

Where the issue is attributable to FARROWA, we will provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

13. Failed Delivery and Unclaimed Packages

If delivery cannot be completed because:

• The delivery address is incorrect or incomplete;

• The recipient cannot be located;

• The parcel is not collected from an available collection point;

• Delivery is repeatedly refused; or

• Other customer-provided delivery information prevents successful delivery,

the parcel may be returned to FARROWA or the relevant fulfillment facility.

Once a returned parcel has been received and identified, we will contact you or process it in accordance with the circumstances and our applicable store policies.

Nothing in this section limits any statutory rights available under applicable law.

14. Shipping Policy and Return Policy

Shipping-related returns, damaged goods, incorrect products, rejected deliveries, and refunds may also be subject to our Return & Refund Policy.

If there is a conflict relating specifically to the processing of a return or refund, our Return & Refund Policy will apply to that matter to the extent permitted by applicable law.

15. Contact Information

For questions regarding shipping, delivery, tracking, or an existing order, please contact:

FARROWA Customer Support

Email: hallo@farrowa.com

Phone: +44 7894 633201

Business Hours:
Monday–Friday
9:00 AM–5:00 PM UK local time
Excluding UK public holidays

Business Address:
The Millfields
Plymouth
PL1 3JX
United Kingdom

Website: https://farrowa.com

Shipping Policy

Last updated: September 8, 2026

This Shipping Policy explains the shipping, processing, tracking, and delivery procedures for orders placed through FARROWA at https://farrowa.com.

We aim to provide customers with clear and transparent shipping information before and after purchase.

1. Shipping Destinations

FARROWA currently provides standard shipping services to the United Kingdom.

Additional international destinations may be available from time to time where supported through our online checkout.

To confirm whether delivery is available to your location, please enter your complete shipping address during checkout.

Availability of shipping services may depend on:

• Destination country or region;

• Postal or ZIP code;

• Carrier availability;

• Local delivery restrictions; and

• Applicable customs or import requirements.

If a destination is not available during checkout, we are currently unable to accept an order for delivery to that location.

2. Shipping Rates and Charges

Free Standard Shipping

FARROWA offers free standard shipping on all accepted orders, with no minimum purchase requirement, unless otherwise clearly stated during checkout.

Additional FARROWA Charges

FARROWA does not charge separate packaging, handling, or remote-area surcharges on orders where free standard shipping applies.

However, international shipments may be subject to customs duties, import taxes, VAT, customs clearance charges, or other fees imposed by destination authorities.

These government or customs charges are separate from FARROWA's shipping charges and may be the responsibility of the recipient unless they are expressly collected during checkout.

3. Business Hours and Order Cut-Off Time

FARROWA operates during standard UK business hours:

Monday to Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
UK Public Holidays: Closed

All times are based on United Kingdom local time (GMT or BST, depending on the season).

Order Cut-Off Time

Our standard order cut-off time is:

5:00 PM UK local time, Monday through Friday.

Orders successfully placed and paid before 5:00 PM on a business day may begin processing that business day.

Orders placed:

• After 5:00 PM;

• On Saturdays or Sundays; or

• On UK public holidays

will normally begin processing on the next business day.

The order cut-off time determines when processing may begin and does not guarantee same-day dispatch.

4. Order Processing Time

Our typical order processing time is:

1–3 business days

Business days are Monday through Friday, excluding UK public holidays.

Processing time begins after:

• Payment has been successfully authorized; and

• Any necessary order or address verification has been completed.

Processing may include:

• Payment verification;

• Order verification;

• Product preparation;

• Quality checks;

• Packaging; and

• Handover to the shipping carrier.

If additional information or verification is required, we may contact you using the email address or telephone number provided with your order.

Processing time is separate from the carrier transit time.

5. Estimated Delivery Time

Standard Shipping Transit Time

Once an order has been dispatched, the typical standard shipping transit time is:

7–15 business days

Estimated Total Delivery Time

Including processing and transit time, the estimated total delivery timeframe is generally:

8–18 business days from successful payment confirmation

For example:

Processing: 1–3 business days
Transit: 7–15 business days
Estimated Total: 8–18 business days

Delivery estimates are provided in good faith but are not guaranteed unless expressly stated otherwise.

Delivery may occasionally take longer due to circumstances outside our reasonable control, including:

• Customs inspections;

• Carrier delays;

• Severe weather;

• Public holidays;

• Peak shopping periods;

• Transportation disruptions;

• Local delivery restrictions;

• Incorrect or incomplete delivery addresses; or

• Other unforeseen logistics events.

If there is a significant known delay affecting your order, we will make reasonable efforts to provide an update.

6. Order Confirmation and Tracking

After placing an order, you will normally receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched, we will send a shipping confirmation email.

Where carrier tracking is available, the shipping confirmation will include your:

• Tracking number;

• Tracking link; or

• Other relevant shipment information.

Carrier tracking information may take approximately 24–48 hours after dispatch to begin displaying active updates.

Temporary gaps in carrier tracking do not necessarily mean that a parcel has stopped moving.

7. Multiple-Item Orders and Split Shipments

Orders containing multiple products may occasionally be shipped in separate parcels.

This may occur due to:

• Product availability;

• Warehouse locations;

• Package size;

• Carrier requirements; or

• Efforts to avoid unnecessary delays.

If an order is divided into multiple shipments, you will not be charged additional shipping fees solely because the order was split.

Where available, separate tracking information may be provided for each parcel.

8. Customer Responsibility for Delivery Information

Customers are responsible for providing complete and accurate delivery details during checkout.

This includes, where applicable:

• Recipient name;

• Street address;

• House or building number;

• Apartment, suite, or unit number;

• City or town;

• Postal code;

• Country;

• Telephone number; and

• Email address.

If you discover an error in your delivery information, please contact FARROWA as soon as possible at:

hallo@farrowa.com

We will make reasonable efforts to update your order before dispatch.

However, address changes cannot be guaranteed after an order has entered fulfillment or has been handed to the carrier.

Additional costs or delays resulting from incorrect customer-provided delivery information may be handled according to the circumstances and applicable law.

9. Customs and International Deliveries

International shipments may be inspected or processed by customs authorities in the destination country.

FARROWA does not control:

• Customs processing times;

• Local customs inspections;

• Import duties;

• Import taxes;

• VAT charged by destination authorities; or

• Other government-imposed import charges.

Where such charges are not collected during checkout, they may be payable by the recipient according to local laws.

If an international shipment is refused, unclaimed, or returned because applicable import charges were not paid, we will process the returned parcel in accordance with our Return & Refund Policy once it is received and assessed.

Any statutory consumer rights that apply to you remain unaffected.

10. Delayed Shipments

Delivery estimates may occasionally be exceeded.

If your order has not arrived within the estimated delivery period, please contact:

hallo@farrowa.com

Please include your order number so that we can review the shipment status.

Where appropriate, FARROWA may contact the relevant carrier or logistics provider to investigate the delay.

A temporary delay does not automatically mean that a shipment has been lost.

If the shipment is ultimately confirmed to be lost or otherwise cannot reasonably be delivered, we will provide an appropriate resolution in accordance with applicable law.

11. Lost or Missing Packages

Package Lost in Transit

If carrier information indicates that a parcel may have been lost in transit, please contact FARROWA.

We will investigate the shipment with the carrier.

If a parcel is confirmed lost in transit or cannot reasonably be located following investigation, FARROWA will provide an appropriate resolution, which may include:

• A replacement; or

• A refund,

depending on the circumstances, product availability, and applicable law.

Where FARROWA arranged the shipping service, customers are not required to resolve carrier errors independently with the carrier in order to preserve their rights against FARROWA.

Tracking Shows Delivered but Package Is Missing

If carrier tracking indicates that your parcel has been delivered but you cannot locate it, we recommend first:

• Checking around the delivery location;

• Checking any secure or designated delivery area;

• Asking household members;

• Checking with neighbors where appropriate;

• Checking with building reception or management; and

• Reviewing any carrier delivery notices or photographs.

If the parcel still cannot be located, please contact us promptly with your order number so that we can investigate with the carrier.

We will review the circumstances and provide an appropriate resolution where required.

12. Damaged, Faulty, or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives:

• Damaged;

• Faulty;

• Defective;

• Materially misdescribed; or

• Different from what you ordered,

please contact us at:

hallo@farrowa.com

Where reasonably possible, please provide:

• Your order number;

• A description of the issue;

• Clear photographs or videos of the product;

• Photographs of the shipping packaging; and

• A photograph of the shipping label.

Our voluntary 30-day Return & Refund Policy applies to eligible claims.

However, nothing in this Shipping Policy or our voluntary 30-day return policy limits any statutory rights you may have relating to faulty, damaged, unsafe, incorrect, or materially misdescribed goods.

Where the issue is attributable to FARROWA, we will provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

13. Failed Delivery and Unclaimed Packages

If delivery cannot be completed because:

• The delivery address is incorrect or incomplete;

• The recipient cannot be located;

• The parcel is not collected from an available collection point;

• Delivery is repeatedly refused; or

• Other customer-provided delivery information prevents successful delivery,

the parcel may be returned to FARROWA or the relevant fulfillment facility.

Once a returned parcel has been received and identified, we will contact you or process it in accordance with the circumstances and our applicable store policies.

Nothing in this section limits any statutory rights available under applicable law.

14. Shipping Policy and Return Policy

Shipping-related returns, damaged goods, incorrect products, rejected deliveries, and refunds may also be subject to our Return & Refund Policy.

If there is a conflict relating specifically to the processing of a return or refund, our Return & Refund Policy will apply to that matter to the extent permitted by applicable law.

15. Contact Information

For questions regarding shipping, delivery, tracking, or an existing order, please contact:

FARROWA Customer Support

Email: hallo@farrowa.com

Phone: +44 7894 633201

Business Hours:
Monday–Friday
9:00 AM–5:00 PM UK local time
Excluding UK public holidays

Business Address:
The Millfields
Plymouth
PL1 3JX
United Kingdom

Website: https://farrowa.com