Return & Refund Policy

Last updated: September 8, 2026

At FARROWA, we want customers to shop with confidence. This Return & Refund Policy explains our return eligibility requirements, return procedure, return shipping costs, cancellation rights, and refund processing timelines.

We accept eligible returns within 30 calendar days from the date your order is delivered, subject to the conditions below.

This policy does not affect any statutory rights available to consumers under applicable law.

1. Return Eligibility

To qualify for a return under our 30-day return policy, the item should:

• Be unused beyond what is reasonably necessary to inspect or try on the product;

• Not have been worn for general use, washed, damaged, altered, or modified;

• Be returned in its original condition;

• Include original tags, packaging, manuals, accessories, and other components supplied with the product, where reasonably applicable;

• Be accompanied by a valid order number or other proof of purchase.

For apparel, customers may reasonably try on an item for sizing or fit, in the same way they might inspect an item in a physical store, provided that the item remains clean, undamaged, unwashed, and suitable for resale.

If an item has been handled beyond what is reasonably necessary to inspect it and its value has been reduced, we reserve the right to make an appropriate deduction from the refund where permitted by applicable law.

2. UK Statutory Cancellation Rights

For eligible online purchases made by consumers in the United Kingdom, you normally have the right to cancel your order without giving a reason within 14 calendar days after receiving the goods, subject to applicable legal exceptions.

To exercise this right, contact us within the 14-day cancellation period using the contact details provided below.

After notifying us of your cancellation, you must return the eligible goods within 14 calendar days.

Where statutory cancellation rights apply:

• You do not need to provide a reason for cancelling;

• You are generally responsible for the direct cost of returning the goods unless the goods are faulty, damaged, incorrect, or we have agreed to cover the return cost;

• We will refund the purchase price of eligible returned goods;

• We will also refund the cost of our least expensive standard outbound delivery option where you originally paid a delivery charge;

• Any additional amount paid for premium, expedited, express, or upgraded delivery is generally non-refundable beyond the cost of standard delivery.

Our additional 30-day return policy provides extra time beyond the statutory cancellation period but does not limit your statutory consumer rights.

3. How to Request a Return

To request a return:

1. Contact us at hallo@farrowa.com within the applicable return period.

2. Include:

   • Your order number;

   • The item or items you wish to return;

   • Your reason for return, where applicable;

   • Photos or videos if the product arrived damaged, faulty, or incorrect.

3. Our customer support team will review your request and provide return instructions.

4. Securely package the item and return it according to the instructions provided.

5. We strongly recommend using a trackable shipping service and keeping your shipping receipt and tracking number until your refund has been completed.

Designated Return Address:

The Millfields
Plymouth
PL1 3JX
United Kingdom

Please contact us before sending a return so that we can properly identify and process your parcel.

Unauthorized or unidentified parcels may experience processing delays.

4. Return Shipping Costs

Faulty, Damaged, or Incorrect Items

If you receive an item that is damaged, defective, faulty, materially misdescribed, or different from what you ordered due to an error by FARROWA, we will cover reasonable return shipping costs.

Depending on the circumstances, we may:

• Provide a prepaid return label;

• Reimburse reasonable return shipping costs;

• Arrange another suitable return method; or

• Provide another appropriate resolution.

Change of Mind or Preference Returns

For voluntary returns resulting from reasons such as:

• Change of mind;

• Incorrect size or color selected by the customer;

• The product is no longer wanted;

• Personal preference;

the customer is generally responsible for return shipping costs.

This does not affect any rights you may have under applicable consumer protection laws.

Restocking Fees

FARROWA does not charge restocking fees for approved returns.

5. Damaged, Faulty, or Incorrect Orders

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, faulty, defective, materially misdescribed, or different from the item you ordered, contact:

hallo@farrowa.com

Please provide your order number and, where reasonably possible, clear photos or videos showing:

• The product;

• The issue or damage;

• The shipping packaging;

• The shipping label.

After reviewing the issue, we will provide an appropriate solution, which may include a replacement, repair, return, or refund depending on the circumstances and applicable law.

Your statutory rights relating to faulty or misdescribed goods are not affected by this policy.

6. Items With Return Restrictions

Certain products may be excluded from our voluntary return policy where permitted by applicable law, including:

• Gift cards;

• Custom-made or personalized products;

• Goods made or modified specifically to customer requirements;

• Sealed hygiene-sensitive products where the seal has been broken after delivery;

• Certain intimate or personal hygiene products where applicable hygiene seals have been removed;

• Products that cannot reasonably be resold for health or hygiene reasons after being unsealed.

Products marked “Final Sale” may be excluded from FARROWA's voluntary return policy after the applicable statutory cancellation period, where legally permitted.

However, a “Final Sale” designation does not remove any statutory rights you may have, including rights relating to faulty, damaged, misdescribed, or otherwise legally returnable goods.

7. Exchanges

We do not currently offer automatic direct exchanges for change-of-mind or preference returns.

If you would like a different size, color, or product, the fastest option is normally to:

1. Return the original eligible item according to this policy; and

2. Place a new order for the replacement product.

This helps prevent your preferred replacement item from becoming unavailable while your original return is being processed.

8. Order Cancellations and Modifications

If you need to change or cancel an order, please contact us as soon as possible at:

hallo@farrowa.com

We will make reasonable efforts to accommodate your request before fulfillment begins.

However, we cannot guarantee that an order can be changed or cancelled after it has entered processing, fulfillment, or shipment.

If the order has already been shipped, you may return eligible products according to this Return & Refund Policy and any applicable statutory cancellation rights.

9. Refunds

Once we receive your returned item, we will inspect and process the return.

If approved, the refund will be issued to the original payment method used to place the order, unless another method has been expressly agreed with you where permitted by law.

For eligible returns, we aim to process refunds promptly.

Where UK statutory cancellation rights apply, refunds will be made within the legally required timeframe and no later than 14 calendar days after we receive the returned goods or acceptable evidence that the goods have been returned, as applicable.

After FARROWA issues the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Original Delivery Charges

Where you exercise an applicable statutory right to cancel an eligible online purchase within the relevant cancellation period, we will refund the cost of the least expensive standard outbound delivery option offered for your order, where a delivery charge was originally paid.

If you selected a more expensive delivery option, such as:

• Express shipping;

• Expedited shipping;

• Priority delivery;

• Premium delivery;

the additional amount above the standard delivery cost is generally non-refundable.

For voluntary change-of-mind returns made under FARROWA's extended return policy after the statutory cancellation period, original outbound delivery charges are generally non-refundable unless otherwise required by applicable law or the return results from an error by FARROWA.

10. Refund Delays

After we confirm that your refund has been issued, please allow your financial institution or payment provider sufficient processing time.

If you have not received your refund after 15 business days from the date we confirmed that the refund was issued, please contact us at:

hallo@farrowa.com

We will assist you in checking the status of the transaction.

11. Contact Us

For questions about returns, refunds, damaged products, cancellations, or this policy, please contact:

FARROWA Customer Support

Email: hallo@farrowa.com

Phone: +44 7894 633201

Return & Business Address:
The Millfields
Plymouth
PL1 3JX
United Kingdom

Website: https://farrowa.com

Last updated: September 4, 2026

This Shipping Policy details the logistics and delivery procedures for orders placed on https://farrowa.com.

1. Delivery Destinations

FARROWA provides shipping services to the United Kingdom and additional international destinations supported at our online checkout. Please enter your complete delivery address during checkout to verify service availability for your location.

2. Shipping Rates and Charges

• Free Standard Shipping: We offer free standard shipping on all accepted orders placed through our checkout with no minimum purchase requirement.

• Customs and Import Taxes: International deliveries may be subject to local import duties, taxes, or customs clearance fees assessed by destination authorities. These extra fees are not collected or charged by FARROWA and are the responsibility of the recipient unless explicitly stated otherwise at checkout.

• No Hidden Fees: We do not apply separate packaging, handling, or remote area surcharges to accepted checkout orders.

3. Order Processing Timeline

• Processing Time: 1–3 business days.

• Business Days: Monday through Friday (excluding UK public holidays).

Processing time represents the window required to verify payment, perform quality checks, and pack your order before hand-off to the shipping carrier. You will receive an update if any item requires extra processing or address verification.

4. Estimated Transit and Delivery Schedule

• Standard Shipping Transit Time: 7–15 business days after dispatch.

• Estimated Total Delivery Time: 8–18 business days from payment confirmation.

Please note: Delivery estimates are provided in good faith. Transit times may occasionally be extended due to local customs holds, severe weather events, peak holiday logistics, or inaccurate delivery address details.

5. Order Tracking and Shipments

Once your order is dispatched, a shipping confirmation email containing your parcel tracking details will be sent automatically.

• Tracking Updates: Carrier tracking information may take up to 24–48 hours to reflect active updates after dispatch.

• Multiple Item Orders: Orders containing multiple items may occasionally be split into separate shipments to speed up delivery. You will not incur any additional shipping charges if your order is fulfilled in multiple parcels.

6. Customer Responsibility for Delivery Information

To ensure smooth delivery, customers are responsible for providing complete and accurate recipient details, including full street address, apartment/unit numbers, postal code, phone number, and email.

If you identify an error in your shipping details, please contact us immediately. While we will make every effort to update your information, address modifications cannot be guaranteed once order processing or dispatch has commenced.

7. Customs Clearance

Cross-border shipments are subject to inspection by destination customs agencies. FARROWA has no control over customs clearance schedules or local government import charges. If a shipment is refused or returned due to unpaid import taxes, the parcel will be processed under our Return and Refund Policy once received back at our facility.

8. Lost, Delayed, or Missing Packages

• In-Transit Delays: If your tracking status has not updated for an extended period or exceeds the estimated delivery timeframe, please contact our support team with your order number.

• Marked as Delivered but Missing: If your tracking indicates the parcel was delivered but you have not received it, please check around your property, verify with neighbors or building management, and review any carrier delivery notices. Reach out to us promptly so we can initiate a carrier inquiry.

9. Damaged or Incorrect Goods Upon Arrival

If your order arrives damaged or incorrect, please retain all original packaging and notify us within 30 days of delivery. Send your order number along with clear photos of the shipping label, damaged item, and packaging to hallo@farrowa.com for a swift resolution or replacement.

10. Contact Information

If you have questions regarding your order shipment or tracking status, please contact us:

FARROWA Customer Support

Email: hallo@farrowa.com

Phone: +44 7894 633201

Business Address: The Millfields, Plymouth, PL1 3JX, United Kingdom

Website: https://farrowa.com